You don't have a claim on the time and effort of the community here unless and until you are willing and able to follow the group norms.
It's really that simple.
The fact that you would like an answer to something that has been bothering you doesn't empower you to demand that a particular gathering of people give their time to providing that answer.
Internet sites have cultures and mores every bit as much as gathering in physical space.
Ours are laid out in the tourtour and especially in the help centerhelp center pages about what to askwhat to ask and what not to askwhat not to ask.
You wouldn't barge into a church and demand that people doing advanced bible study tale time out to recount to you the story of the flood, would you? Nor storm into the lunch room at a major nuclear physics lab walk up to a table and ask the people there to do your homework.
Right?
Same thing.
Of course, if you approach nicely, when other things are not going on, you might get a positive response.