Timeline for Android Mobile Push via MarketingCloudSDK not received
Current License: CC BY-SA 4.0
13 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jan 14, 2021 at 13:31 | comment | added | Bill Mote | Assuming you have enabled Analytics when you're initializing the SDK, are you overriding notification handling within your application? If so, you need to use the SDK's convenience method to wrap the PendingIntent for analytics. You should only do this if you're completely handling the display of the notification otherwise you'll double-report opens. | |
| Jan 13, 2021 at 22:31 | comment | added | ordinaryman09 | @BillMote another thing is I don't see the "opened" status updated after clicking the notification. do you have to do any additional step to update the opened status? | |
| Jan 13, 2021 at 22:27 | vote | accept | ordinaryman09 | ||
| Jan 13, 2021 at 19:41 | answer | added | ordinaryman09 | timeline score: 1 | |
| Jan 13, 2021 at 19:39 | comment | added | ordinaryman09 | got it, yes, that was the culprit. needed to add the handler within the FirebaseMessagingService onMessageReceived. Thank you! | |
| Jan 13, 2021 at 17:24 | comment | added | Bill Mote | Yes and no. Please ensure you've followed the documentation with regards to Multiple Push Providers: salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/… | |
| Jan 13, 2021 at 17:12 | comment | added | ordinaryman09 | Correct, I have two providers, Marketing Cloud and Firebase. Isn't Marketing Cloud piggyback on top of Firebase? | |
| Jan 13, 2021 at 13:19 | comment | added | Bill Mote | The directions on the page you linked work as documented. Is your application configured with more than 1 push provider? (Marketing Cloud and Firebase, or ... ???). We have more than 2 billion installations working without incident. If the directions on the page you linked do not work then you have configured something incorrectly. I suspect when you change data to notification then the Firebase service is handling the message and not the MC SDK. | |
| Jan 12, 2021 at 18:05 | history | edited | ordinaryman09 | CC BY-SA 4.0 | added 116 characters in body |
| Jan 12, 2021 at 16:52 | comment | added | ordinaryman09 | what do you mean? I'm not posting the whole thing because when changing from "data" to "notification", I'm getting the notification | |
| Jan 12, 2021 at 13:24 | comment | added | Bill Mote | You have not followed the documentation on the page you linked. | |
| Jan 11, 2021 at 21:45 | review | First posts | |||
| Jan 12, 2021 at 0:49 | |||||
| Jan 11, 2021 at 21:40 | history | asked | ordinaryman09 | CC BY-SA 4.0 |