Timeline for How is the tracking of the event of click on push notification and opening of messages in inbox(Mobile Push)?
Current License: CC BY-SA 4.0
10 events
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| Feb 8, 2023 at 20:46 | comment | added | Phil W | Many of these comments should be incorporated into the answer. I am concerned by the statement in the answer that the device needs to be online to receive the notification. If it is a push notification thay is wrong since the notification will be queued for delivery when the device is accessible. | |
| Feb 8, 2023 at 20:31 | comment | added | RONALD SILVA ALVES | I added in my post the SDK initialization code, can you double check my post? | |
| Feb 8, 2023 at 20:17 | comment | added | VikMants | provide the SDK initialization code for further analysis | |
| Feb 8, 2023 at 20:05 | comment | added | RONALD SILVA ALVES | I added in my post the SDK initialization code, if you can check if in SDK initialization it is still necessary to add something | |
| Feb 8, 2023 at 19:55 | comment | added | RONALD SILVA ALVES | all the steps you mentioned have already been done, including tests in production with people with different networks.Analyzing the logs does not show a failure either when starting the SDK or when the notification arrives and the user interacts with it | |
| Feb 8, 2023 at 19:12 | comment | added | VikMants | 5) Testing: Test the app on multiple devices and networks to identify any issues and to ensure that the events are being logged correctly. By following these steps and regularly monitoring the tracking of push notification open rates, you should be able to identify any issues and improve the accuracy of the tracking. | |
| Feb 8, 2023 at 19:11 | comment | added | VikMants | 2) Push notification settings: Verify that the push notification settings are configured correctly in the app, and that the recipient has granted permission for the app to receive push notifications. 3) Event tracking: Ensure that the appropriate events are being tracked and logged, such as push notification sent, delivered, and opened events. 4) Debugging: Use debugging tools and logs to identify any issues with the SDK, such as missing events or incorrect settings. | |
| Feb 8, 2023 at 19:11 | comment | added | VikMants | Yes, there are several steps you can take to improve the tracking of the open rate of push notifications when using the Salesforce Mobile Push SDK in a React Native app. Here are a few recommendations: 1) SDK initialization: Make sure that the SDK is initialized correctly and that the appropriate settings are configured. The SDK should be initialized as early as possible in the app's lifecycle, and the correct app ID and access token should be provided. | |
| Feb 8, 2023 at 18:59 | comment | added | RONALD SILVA ALVES | to launch the salesforce mobile push sdk we are using following the react-native-marketingcloudsdk documentation, is there anything else in this startup that can contribute to improve the tracking of the open rate of push notifications? github.com/salesforce-marketingcloud/… | |
| Feb 8, 2023 at 18:46 | history | answered | VikMants | CC BY-SA 4.0 |