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For now I am not allowed to install any software on the machine I work on so I can't try Fiddler yet. I should be able to try it in a week or so. The problem only happens when opening Word/Excel the first time. If I only open a local document first there is still the 30 second wait. Symantec is installed on the client machine and on the server. I agree that anti-viruses can be a PITA, but there's no reason it could slow down only the first opened document. I'll keep you in touch when I will have tested Fiddler.

rold2007
– rold2007

2011-09-19 00:05:20 +00:00
Commented Sep 19, 2011 at 0:05
In your comment you said if you open a local document, there is still a 30 second delay. It sounds like there is something slowing down the local system or office client. I would start there.

Mike Oryszak
– Mike Oryszak

2011-09-19 00:25:29 +00:00
Commented Sep 19, 2011 at 0:25
Sorry, my statement was not clear. Opening a local document is almost instantaneous. When opening an Office document stored on SP after opening a local document I still get a 30 seconds delay. I have also reproduced this problem on many (all my client's machine I could test) different machines. I'm looking forward to test it with my laptop to be able to try different configurations and diagnostic software (Fiddler) as I don't have admin rights to do it on my client's machines...

rold2007
– rold2007

2011-09-19 03:27:29 +00:00
Commented Sep 19, 2011 at 3:27

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