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I have a custom webpart in which I get the SPUser object from email address, see the code below. It was working fine for like an year now , but since yesterday it gives a

"User cannot be found"

error. There was no change made in the code or anywhere else. And I checked in the User Information List whether those email addresses exists and they do. I do understand what is causing this error. Any suggestion on were to look is appreciated.

Here is the line that's causing problem now:

spUser = spWeb.SiteUsers.GetByEmail(txtEmail.Text);

Update

I also tried checking through powershell by the following method. In this case I am getting some of the users correctly. but for some other users email addresses I tried, it returns the same

"user cannot be found" exception.

$user = $web.Users.GetByEmail("[email protected]")
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  • Can you please check the User Exists in Active Directory ? User deleted is not synced with UserInformationList instantly Commented Jun 16, 2016 at 11:49
  • @AkarshGupta ... The users are both in AD and in the user info list. And both places have the email address set. Commented Jun 16, 2016 at 12:36
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    For your Powershell, to make sure you're comparing apples to apples, make sure you access $web.SiteUsers instead of $web.Users Commented Jun 16, 2016 at 20:20
  • @Thriggle Thanks for that tip but that doesnt solve my issue. Commented Jun 17, 2016 at 11:19

2 Answers 2

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One option may be to replace spWeb.SiteUsers.GetByEmail with spWeb.EnsureUser.

Even though the documentation indicates that EnsureUser accepts a user's domain\username as a parameter, in practice I've found that an email address works as well, although this may be dependent on your environment's configuration.

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kindly try below.

spUser = spWeb.AllUsers.GetByEmail(txtEmail.Text);
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