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I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs below the header or the user menu. They keep logging out to find pages on the marketing site (these pages are in the user menu).

I suggested a small tooltip tutorial for when the user first logs in, to guide them to a few key areas on the system. The suggestion wasn't well received.

So I'm wondering if anyone has any alternative suggestions.

The project is bound by NDA but I recreated a basic wireframe for how the flow looks at the moment.

I appreciate any insight, thanks so much!

EDIT: The platform is a combination of a VR game and an MLM platform where people can make money by means of referrals, commission, etc. So we have 2 groups of users at the moment:

1. Those just interested in the MLM platform (these will be the people most interested in using the dashboard) and
2. Gamers (primarily just interested in playing the game and not likely to play around in the dashboard area).

Our biggest problem is that the MLM users are not the most tech-savvy in the world, and so they struggle to navigate the system. In some of the cases, they did not even realise that the items at the top of the screen were clickable nav items, some didn't see the sub menu at all, so this group of people just kind of get stumped when they log in as to what their next step should be.

I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs below the header or the user menu. They keep logging out to find pages on the marketing site (these pages are in the user menu).

I suggested a small tooltip tutorial for when the user first logs in, to guide them to a few key areas on the system. The suggestion wasn't well received.

So I'm wondering if anyone has any alternative suggestions.

The project is bound by NDA but I recreated a basic wireframe for how the flow looks at the moment.

I appreciate any insight, thanks so much!

EDIT (29/07): The platform is a combination of a VR game and an MLM platform where people can make money by means of referrals, commission, etc. So we have 2 groups of users at the moment:

1. Those just interested in the MLM platform (these will be the people most interested in using the dashboard) and
2. Gamers (primarily just interested in playing the game and not likely to play around in the dashboard area).

Our biggest problem is that the MLM users are not the most tech-savvy in the world, and so they struggle to navigate the system. In some of the cases, they did not even realise that the items at the top of the screen were clickable nav items, some didn't see the sub menu at all, so this group of people just kind of get stumped when they log in as to what their next step should be.

EDIT (31/07): For the moment, we have simply made the top global nav more visible by making the background darker, and the client has yielded for me to make a tour page for now.

I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs below the header or the user menu. They keep logging out to find pages on the marketing site (these pages are in the user menu).

I suggested a small tooltip tutorial for when the user first logs in, to guide them to a few key areas on the system. The suggestion wasn't well received.

So I'm wondering if anyone has any alternative suggestions.

The project is bound by NDA but I recreated a basic wireframe for how the flow looks at the moment.

I appreciate any insight, thanks so much!

EDIT: The platform is a combination of a VR game and an MLM platform where people can make money by means of referrals, commission, etc. So we have 2 groups of users at the moment:

1. Those just interested in the MLM platform (these will be the people most interested in using the dashboard) and
2. Gamers (primarily just interested in playing the game and not likely to play around in the dashboard area).

Our biggest problem is that the MLM users are not the most tech-savvy in the world, and so they struggle to navigate the system even though there is SO MUCH going on.

I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs below the header or the user menu. They keep logging out to find pages on the marketing site (these pages are in the user menu).

I suggested a small tooltip tutorial for when the user first logs in, to guide them to a few key areas on the system. The suggestion wasn't well received.

So I'm wondering if anyone has any alternative suggestions.

The project is bound by NDA but I recreated a basic wireframe for how the flow looks at the moment.

I appreciate any insight, thanks so much!

EDIT: The platform is a combination of a VR game and an MLM platform where people can make money by means of referrals, commission, etc. So we have 2 groups of users at the moment:

1. Those just interested in the MLM platform (these will be the people most interested in using the dashboard) and
2. Gamers (primarily just interested in playing the game and not likely to play around in the dashboard area).

Our biggest problem is that the MLM users are not the most tech-savvy in the world, and so they struggle to navigate the system. In some of the cases, they did not even realise that the items at the top of the screen were clickable nav items, some didn't see the sub menu at all, so this group of people just kind of get stumped when they log in as to what their next step should be.

I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs below the header or the user menu. They keep logging out to find pages on the marketing site (these pages are in the user menu).

I suggested a small tooltip tutorial for when the user first logs in, to guide them to a few key areas on the system. The suggestion wasn't well received.

So I'm wondering if anyone has any alternative suggestions.

The project is bound by NDA but I recreated a basic wireframe for how the flow looks at the moment.

I appreciate any insight, thanks so much!

I am in the process of designing a really complicated system and, true to form, beta users are having a hard time navigating it and figuring out what to do. They're not using the nav menu, the tabs below the header or the user menu. They keep logging out to find pages on the marketing site (these pages are in the user menu).

I suggested a small tooltip tutorial for when the user first logs in, to guide them to a few key areas on the system. The suggestion wasn't well received.

So I'm wondering if anyone has any alternative suggestions.

The project is bound by NDA but I recreated a basic wireframe for how the flow looks at the moment.

I appreciate any insight, thanks so much!

EDIT: The platform is a combination of a VR game and an MLM platform where people can make money by means of referrals, commission, etc. So we have 2 groups of users at the moment:

1. Those just interested in the MLM platform (these will be the people most interested in using the dashboard) and
2. Gamers (primarily just interested in playing the game and not likely to play around in the dashboard area).

Our biggest problem is that the MLM users are not the most tech-savvy in the world, and so they struggle to navigate the system even though there is SO MUCH going on.