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    Ive done UX testing with just 5 participants (gave them a few basic tasks to perform and then just watched how they went about it) and picked up some major issues - its dirt cheap (these were actually customer services peeps hired for the xmas rush) and it took maybe 3 hours total. Loads of useful info for free. I found it also helped to ignore what they were saying - their actions on the screen were far more informative Commented Feb 26, 2013 at 23:48