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User Experience

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  • Is it some kind of a framework or an add-on to an existing solution you're after, or is it going to be built "from scratch"? What would you expect to happen, in terms of User Experience, if you didn't implement this kind of solution? Commented Feb 11, 2014 at 14:18
  • are you talking about Flowcharts? Commented Feb 11, 2014 at 14:41
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    @BennySkogberg I guess that building from scratch can be easier since the infrastructure can be built according to the communication flow. The communications (feedback, confirmation) can be broken in overall experience of service and thus the user experience can be lower. In addition to this, a communication flow tool can align all communication style,messages in a better way and that is not a bad thing. Commented Feb 11, 2014 at 14:47
  • @Igor-G I am talking about specific flowcharts that are specially designed for communication part of the services and they are not taking one phase/action but an interconnected elements like which dialogs do we need for completing purchasing part of service? What to say when there is a dissatisfied client? so on... Commented Feb 11, 2014 at 14:50