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In the rare event that I get an app crash notification (unfortunately "app" has stopped working), I am never able to report the event. When I press the report button, I get a second notification, this time that Play Store has stopped.

In all other respects Play Store works fine.

This sequence of events always occurs no matter what app originally crashed.

I have already tried clearing Google Play cache and data. I tried removing its updates. I tried reinstalling its updates.

I am running Kitkat on an AT&T supplied Samsung Galaxy S3 mini. Kitkat was an AT&T push upgrade.

I keep some system apps turned off: notably just about anything starting with AT&T or Samsung.

What could I be doing wrong?

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    It's not something you did. I experience the same problem. Commented Apr 9, 2015 at 9:08

1 Answer 1

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If you want to report crash, you can do using other way :

When app crash, go to

Phone Dialer -> Dial *#9900# keystring -> Dial

This will open Dumpsys terminal, then click Run Dumpstate and this application terminal will capture logs in background for you.

Now, you just need to attach the file from /log/dumpstate_ddmmyyhhmmss file as crash report.

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  • This answer could be improved. As it stands it is an incomplete replacement for Play Store based error reporting. I do not see how to be sure I am sending the right log, or how to actually deliver the log to the same destination that Play Store does. Commented Apr 9, 2015 at 13:16
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    Also it is not clear if this procedure actually captures the last crash, or the next crash, which would be quite different than what Play Store does. Commented Apr 9, 2015 at 13:18

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