xiii, 427 pages : 25 cm

"This book assumes no previous knowledge and is designed as an introductory text for students on both undergraduate and postgraduate business and management and information systems courses, and for students of a range of other subjects such as engineering, tourism, psychology, sociology and the sciences. The book will also be of interest to practising managers and professionals at all levels of management, and is not restricted to the world of business in its relevance."--BOOK JACKET

Earlier edition published under title: Problem solving in business and management

Includes bibliographical references (pages 413-419) and index

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