Advanced Discord Ticket Bot v2.0 là một hệ thống quản lý ticket Discord chuyên nghiệp với đầy đủ tính năng enterprise-grade. Được thiết kế dành cho các server cần hỗ trợ khách hàng chuyên nghiệp và quản lý yêu cầu hiệu quả.

• ✅ Hoàn toàn loại bỏ web dashboard - Tối ưu hiệu năng 100%
• ✅ Enterprise-grade features - Tính năng cấp doanh nghiệp
• ✅ Advanced analytics - Phân tích chi tiết và báo cáo
• ✅ Smart automation - Tự động hóa thông minh
• ✅ Performance monitoring - Theo dõi hiệu năng realtime

• 📝 Tạo ticket với chủ đề và priority tùy chỉnh
• 🏷️ Hệ thống đánh số ticket tự động (TK-0001, TK-0002...)
• 👥 Claim và assign ticket cho staff
• 🔄 Đóng, mở lại, và transfer ticket
• 🗑️ Xóa ticket vĩnh viễn với confirmation
• 📋 Danh sách ticket với filter và pagination
• 💬 Theo dõi activity và participants realtime

• 📈 Thống kê server: Total tickets, resolution time, top users
• 👤 Phân tích user: Performance metrics, ticket history
• 📉 Trend analysis: 7-day activity, category breakdown
• 📊 SLA tracking: Response time, breach detection
• 📤 Export data: CSV, JSON, Excel formats
• 🎯 Performance insights: Staff efficiency, workload balance

• 🔧 Bulk operations: Mass close, cleanup, transfer
• 🕒 Auto-close management: Smart timeout với warnings
• 📋 Advanced filtering: Status, user, date range
• 💾 Database maintenance: Cleanup old tickets, optimization
• 📤 Mass export: Flexible data export options
• ⚙️ Configuration management: Per-guild settings

• ⏰ Smart auto-close: Inactivity detection với multiple warnings
• 📄 Auto-transcript: Tự động tạo transcript với attachments
• 🔔 Notification system: DM alerts, role mentions
• 📊 Weekly digests: Automated reports cho administrators
• 🎯 Priority escalation: Auto-escalate high priority tickets
• 🔄 Status management: Dynamic bot status với realtime stats

• 🌟 Interactive help system: Button-based navigation
• 🎛️ Settings management: GUI configuration panels
• 📱 Responsive embeds: Beautiful, informative displays
• 🎯 Smart buttons: Context-aware action buttons
• 🏷️ Category management: Organized ticket categories
• 🎨 Custom branding: Configurable colors và messages

• Node.js: v18.0.0 trở lên
• MongoDB: v4.4 trở lên (Atlas hoặc self-hosted)
• Discord Bot: Token và permissions
• RAM: Tối thiểu 512MB
• Storage: 1GB cho logs và transcripts

1. Truy cập Discord Developer Portal
2. Tạo New Application và đặt tên bot
3. Vào tab Bot và tạo bot token
4. Lưu ý: Copy token ngay, chỉ hiển thị 1 lần!
5. Bật các Privileged Gateway Intents:
   • ✅ Server Members Intent
   • ✅ Message Content Intent

Option A: MongoDB Atlas (Recommended)

1. Tạo account tại MongoDB Atlas
2. Tạo free cluster
3. Setup database user và whitelist IP
4. Copy connection string

Option B: Local MongoDB

# Ubuntu/Debian sudo apt install mongodb # Windows: Download from mongodb.com # macOS: brew install mongodb-community

# Clone repository git clone https://github.com/Hoocs151/discord-ticket-bot.git cd discord-ticket-bot # Cài đặt dependencies npm install # Copy và chỉnh sửa environment file cp .env.example .env

Chỉnh sửa file .env:

# Discord Bot Configuration DISCORD_TOKEN=your_bot_token_here DISCORD_CLIENT_ID=your_bot_client_id_here DISCORD_CLIENT_SECRET=your_bot_client_secret_here # MongoDB Configuration MONGODB_URI=your_mongodb_connection_string # Bot Configuration NODE_ENV=production MAX_TICKETS_PER_USER=5 TICKET_CLOSE_TIMEOUT=24 TRANSCRIPT_ENABLED=true

# Chạy development mode npm run dev # Chạy production mode npm start # Deploy slash commands npm run deploy-commands # Chạy tests npm test

1. Vào Discord Developer Portal → OAuth2 → URL Generator
2. Chọn scopes: bot và applications.commands
3. Chọn permissions:
   • ✅ Manage Channels
   • ✅ Manage Roles
   • ✅ View Channels
   • ✅ Send Messages
   • ✅ Manage Messages
   • ✅ Embed Links
   • ✅ Attach Files
   • ✅ Read Message History
   • ✅ Use Slash Commands

1. Invite bot vào server với đầy đủ permissions
2. Chạy /settings category create để tạo category tickets
3. Setup support roles với /settings automation
4. Cấu hình auto-close với /ticket-admin auto-close

Workflow: 1. Detect inactivity (default: 24 hours) 2. Send warning message (2 hours before) 3. Final warning (30 minutes before) 4. Auto-close với transcript 5. Move to closed category 6. Send summary to staff

Cấu hình:

/ticket-admin auto-close enabled:true hours:48

Tính năng:

• 📝 Complete message history
• 📎 All attachments preserved
• 👥 Participant tracking
• 🕐 Timestamp accuracy
• 📊 Activity metrics
• 🔍 Searchable content

Bot hiển thị status động với thông tin realtime:

• 🎫 /help | v2.0 Advanced Ticket System
• 👀 12 active tickets | /ticket create
• 📊 1.2K total tickets processed
• ✅ 15 tickets closed today
• 🚀 enterprise-grade support system

Metrics theo dõi:

• ⚡ Response time trung bình
• 🔄 Status update frequency
• ❌ Error rate và recovery
• 💾 Cache hit ratio
• 🎯 Database query performance

Q: Bot không phản hồi slash commands?

A: Kiểm tra: 1. Bot có permissions Use Slash Commands 2. Commands đã được deploy: npm run deploy-commands 3. Bot đang online và kết nối database 4. Kiểm tra logs: npm run logs 

Q: Không thể tạo ticket?

A: Có thể do: 1. Đã đạt giới hạn MAX_TICKETS_PER_USER 2. Category chưa được setup 3. Bot thiếu permission Manage Channels 4. Database connection issue 

Q: Auto-close không hoạt động?

A: Kiểm tra: 1. Cấu hình: /ticket-admin auto-close 2. TICKET_CLOSE_TIMEOUT trong .env 3. Bot process đang chạy liên tục 4. Database có thể ghi được 

Advanced Discord Ticket Bot v2.0 is a professional Discord ticket management system with enterprise-grade features. Designed for servers requiring professional customer support and efficient request management.

• ✅ Complete web dashboard removal - 100% performance optimization
• ✅ Enterprise-grade features - Business-level functionality
• ✅ Advanced analytics - Detailed analysis and reporting
• ✅ Smart automation - Intelligent automation systems
• ✅ Performance monitoring - Real-time performance tracking

• 📝 Create tickets with custom subjects and priorities
• 🏷️ Automatic ticket numbering system (TK-0001, TK-0002...)
• 👥 Claim and assign tickets to staff
• 🔄 Close, reopen, and transfer tickets
• 🗑️ Permanent ticket deletion with confirmation
• 📋 Ticket listing with filters and pagination
• 💬 Real-time activity and participant tracking

• 📈 Server statistics: Total tickets, resolution time, top users
• 👤 User analysis: Performance metrics, ticket history
• 📉 Trend analysis: 7-day activity, category breakdown
• 📊 SLA tracking: Response time, breach detection
• 📤 Data export: CSV, JSON, Excel formats
• 🎯 Performance insights: Staff efficiency, workload balance

• 🔧 Bulk operations: Mass close, cleanup, transfer
• 🕒 Auto-close management: Smart timeout with warnings
• 📋 Advanced filtering: Status, user, date range
• 💾 Database maintenance: Cleanup old tickets, optimization
• 📤 Mass export: Flexible data export options
• ⚙️ Configuration management: Per-guild settings

• ⏰ Smart auto-close: Inactivity detection with multiple warnings
• 📄 Auto-transcript: Automatic transcript generation with attachments
• 🔔 Notification system: DM alerts, role mentions
• 📊 Weekly digests: Automated reports for administrators
• 🎯 Priority escalation: Auto-escalate high priority tickets
• 🔄 Status management: Dynamic bot status with real-time stats

• Node.js: v18.0.0 or higher
• MongoDB: v4.4 or higher (Atlas or self-hosted)
• Discord Bot: Token and permissions
• RAM: Minimum 512MB
• Storage: 1GB for logs and transcripts

1. Visit Discord Developer Portal
2. Create New Application and name your bot
3. Go to Bot tab and create bot token
4. Important: Copy token immediately, only shown once!
5. Enable Privileged Gateway Intents:
   • ✅ Server Members Intent
   • ✅ Message Content Intent

Option A: MongoDB Atlas (Recommended)

1. Create account at MongoDB Atlas
2. Create free cluster
3. Setup database user and whitelist IP
4. Copy connection string

Option B: Local MongoDB

# Ubuntu/Debian sudo apt install mongodb # Windows: Download from mongodb.com # macOS: brew install mongodb-community

# Clone repository git clone https://github.com/Hoocs151/discord-ticket-bot.git cd discord-ticket-bot # Install dependencies npm install # Copy and edit environment file cp .env.example .env

Edit .env file:

# Discord Bot Configuration DISCORD_TOKEN=your_bot_token_here DISCORD_CLIENT_ID=your_bot_client_id_here DISCORD_CLIENT_SECRET=your_bot_client_secret_here # MongoDB Configuration MONGODB_URI=your_mongodb_connection_string # Bot Configuration NODE_ENV=production MAX_TICKETS_PER_USER=5 TICKET_CLOSE_TIMEOUT=24 TRANSCRIPT_ENABLED=true

# Run development mode npm run dev # Run production mode npm start # Deploy slash commands npm run deploy-commands # Run tests npm test

1. Invite bot to server with full permissions
2. Run /settings category create to create ticket categories
3. Setup support roles with /settings automation
4. Configure auto-close with /ticket-admin auto-close

• ✅ Complete web dashboard removal
• ✅ Comprehensive help system
• ✅ Advanced statistics & analytics
• ✅ Auto-close system with warnings
• ✅ Advanced admin tools
• ✅ Enhanced transcript system
• ✅ Message activity tracking
• ✅ Export functionality
• ✅ Ticket transfer system
• ✅ Improved error handling
• ✅ Performance optimization & caching
• ✅ Status management system
• ✅ Settings management GUI
• ✅ Validation & security enhancements

MIT License - Free to use and modify.

1. Fork the repository
2. Create feature branch: git checkout -b feature/amazing-feature
3. Commit changes: git commit -m 'Add amazing feature'
4. Push to branch: git push origin feature/amazing-feature
5. Open Pull Request

If this bot helps your server, please:

• ⭐ Star the repository
• 🐛 Report issues
• 💡 Suggest features
• 🤝 Contribute code
• 📢 Share with others