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  • Are you getting an exception or error of any sort? I would add a few details about what isn't working, and paste an exception with stack trace if you see one. Commented Feb 5, 2015 at 16:17
  • No errors, it does not appear on the checkout page at all. We are in sandbox mode, enabled and all methods allowed, debugging is on and I even have show method if not applicable selected. We found the shipping_fedex.log - can't seem to figure out what it is telling us - here is a snippet Commented Feb 5, 2015 at 21:59
  • [result] => stdClass Object ( [HighestSeverity] => ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed ) [Version] => stdClass Object ( [ServiceId] => crs [Major] => 10 [Intermediate] => 0 [Minor] => 0 ) Commented Feb 5, 2015 at 22:00
  • Looks like a FedEx login error, possibly. Have you called the FedEx web services team to verify your credentials? You do need an advanced web services account to perform some tasks, but I don't have all the details on that. Commented Feb 5, 2015 at 22:22
  • Is it solve your problem? Commented Apr 10, 2017 at 8:56