Website: nairobipostalcode.org
Effective Date: January 1, 2025
Last Updated: March 24, 2026
1. General Disclaimer
The information published on Nairobi Postal Codes (accessible at https://nairobipostalcode.org) is provided strictly for general informational and reference purposes only. While we invest significant time and effort in researching, compiling, and maintaining our postal code directory, we make no representations, warranties, or guarantees — express or implied — regarding the accuracy, completeness, reliability, suitability, or availability of any information on this Website at any given time.
By accessing and using this Website, you acknowledge and agree that you do so entirely at your own risk. Any reliance you place on the information contained on this Website is strictly at your own discretion and judgment. We strongly encourage you to verify all postal code information directly with Posta Kenya (https://posta.co.ke) or your nearest post office before using it for any official, legal, commercial, or time-sensitive purpose.
2. Independence Disclaimer — Not Affiliated with Posta Kenya or the Government of Kenya
Nairobi Postal Codes is an independent, privately operated website. We are not, in any way, affiliated with, endorsed by, sponsored by, authorised by, or acting on behalf of any of the following:
- Postal Corporation of Kenya (Posta Kenya)
- The Government of Kenya or any of its ministries, departments, or agencies
- Nairobi City County Government
- The Communications Authority of Kenya (CA)
- The Kenya Revenue Authority (KRA)
- The Kenya National Bureau of Statistics (KNBS)
- The Office of the Data Protection Commissioner of Kenya (ODPC)
- Any other statutory authority, parastatal, or public institution in Kenya
The name “Nairobi Postal Codes” and the domain nairobipostalcode.org are the identity of an independent reference directory only. They are not, and should not be construed as, an official government designation, branding, or any representation of a postal authority.
All official postal services in Kenya — including P.O. Box rentals, mail delivery, parcel tracking, MPost digital addresses, bulk mail, and courier services — are provided exclusively by Posta Kenya. To access any official postal service, please visit:
- Website: https://posta.co.ke
- Toll-Free Helpline: 0800 724 900
- Office Line: 020 3243000
- Email: customercare@posta.co.ke
- Posta House, Haile Selassie Avenue, Nairobi CBD
3. Accuracy and Completeness of Information
3.1 Postal Codes Are Subject to Change
The postal code system in Kenya is administered and updated exclusively by Posta Kenya. Post offices may be opened, closed, relocated, merged, or renamed at any time. Postal codes may be reassigned, retired, or updated as Nairobi’s administrative and geographic boundaries evolve over time — for example, as a result of county boundary changes, urban expansion, or Posta Kenya operational decisions.
We endeavour to update our directory promptly whenever we become aware of changes, and our content undergoes regular review. Our most recent full directory review was completed on 18 March 2026. However, we cannot guarantee that every entry reflects the current status at the exact moment you access this Website.
3.2 Information Provided “As Is”
All information on this Website — including but not limited to postal codes, post office names, physical locations, areas served, operating hours, contact details, constituency breakdowns, satellite town codes, and address-writing guidelines — is provided on an “as is” and “as available” basis, without any warranty of any kind, either express or implied. We do not warrant that:
- Any particular postal code is current, active, or correctly assigned at the time of your access
- The information is free from errors, omissions, typographical mistakes, or inaccuracies
- The information will meet your specific requirements, expectations, or intended purpose
- The Website and its content will be available without interruption, delay, or technical error at all times
- Any post office listed remains operational or maintains the hours and services described
3.3 Not a Substitute for Official Sources
The information on this Website does not constitute official postal advice, legal advice, professional guidance, or regulatory instruction of any kind. For matters involving any of the following, you must verify and use the official postal code published directly by Posta Kenya:
- Government forms — KRA, NHIF, NSSF, Huduma Centre, eCitizen, HELB
- Court documents, legal filings, contracts, or affidavits
- International shipping, air cargo, or customs declarations
- Banking, insurance, mortgage, or financial applications
- Electoral registration, national identification, or passport applications
- Business registration with the Registrar of Companies (BRS)
- Academic and scholarship applications
- Employment documents or payroll records
- Medical or health facility registration forms
We accept no responsibility for any consequences — including rejected applications, failed deliveries, or financial losses — arising from the use of our directory in place of official Posta Kenya sources for any of the above purposes.
3.4 Historical and Statistical Data
Some content on this Website includes historical timelines, statistics, demographic figures, and background information about Kenya’s postal system and Nairobi’s constituencies. This information is sourced from publicly available records and is provided for contextual and educational purposes only. We do not guarantee the accuracy or completeness of historical data sourced from third parties and recommend consulting primary sources for research purposes.
4. No Postal Services Disclaimer
Nairobi Postal Codes does not provide any postal, courier, logistics, or mail-related services of any kind. We are a digital reference directory only. Specifically, we:
- Do not operate any post offices, postal outlets, or mail collection points
- Do not accept, receive, process, sort, forward, or deliver any physical mail, letters, or parcels
- Do not issue, manage, assign, or cancel P.O. Box numbers or postal addresses
- Do not provide or administer the MPost digital address service or any similar digital mailbox service
- Do not provide any courier or last-mile delivery services
- Do not sell postage stamps, packaging materials, or any postal products
- Do not track, trace, or provide status updates on any mail items or parcels
- Do not handle, receive, or process any mail on behalf of any individual, business, or institution
- Do not resolve or mediate postal delivery complaints, disputes, or claims
- Do not operate any P.O. Box rentals or postal locker services
If you have a postal service issue of any kind — including lost mail, failed or delayed deliveries, P.O. Box queries, mail complaints, MPost queries, or service disruptions — please contact Posta Kenya directly:
- Telephone: 020 3243000
- Mobile: 0719 072 000 / 0730 642 000
- Toll-Free: 0800 724 900
- Email: customercare@posta.co.ke
- Website: https://posta.co.ke
- Head Office: Posta House, Haile Selassie Avenue, Nairobi
5. No Professional, Legal, or Financial Advice
Nothing published on this Website constitutes professional, legal, financial, regulatory, tax, or business advice of any kind, under any circumstances. The content is provided for general informational purposes only and should not, under any circumstances, be relied upon as a substitute for qualified professional advice.
Specifically:
- We are not lawyers and nothing on this Website constitutes legal advice or legal opinion
- We are not accountants, auditors, or financial advisors and nothing herein constitutes financial or tax guidance
- We are not licensed logistics or postal consultants and cannot advise professionally on mail routing or addressing
- We are not a regulatory body and cannot interpret or advise on compliance with postal laws or regulations
- We are not a government agency and have no authority to make official rulings on postal matters
For matters requiring professional guidance — including compliance with the Kenya Post Office Act, customs regulations, or any other regulated postal matter — please consult a qualified and licensed professional.
6. Limitation of Liability
6.1 No Liability for Direct or Consequential Losses
To the fullest extent permitted by applicable Kenyan law, Nairobi Postal Codes, its owner(s), editors, contributors, volunteers, and service providers shall not be held liable for any loss, damage, cost, harm, or expense of any kind — whether direct, indirect, incidental, special, consequential, punitive, or exemplary — arising from or in connection with:
- The use of, or inability to use, any information, tool, or feature on this Website
- Any failed, returned, or misdirected mail or parcel delivery resulting from an incorrect postal code sourced from our directory
- Any rejection of a form, application, document, or submission by a government body, bank, employer, institution, or third party due to an incorrect postal code
- Any financial, commercial, business, or reputational loss arising from reliance on information from this Website
- Any delays in delivery — domestic or international — caused or contributed to by postal code errors from this Website
- Any outdated, superseded, or incorrectly listed postal code that has not yet been updated in our directory at the time of your access
- Any failure to deliver goods, services, or communications as a result of using an address or postal code from this Website
- Any technical issues encountered while using this Website, including downtime, data loss, page errors, broken links, or slow loading
- Any decisions made or actions taken — or not taken — in full or partial reliance upon material found on this Website
- Any third-party content, advertisements, or linked websites accessed through this Website
6.2 Force Majeure
We shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, power outages, internet infrastructure failures, government actions, civil unrest, pandemics, or any other event outside our control.
6.3 Cap on Liability
Where liability cannot be entirely excluded under the Laws of Kenya, our total maximum liability to you — for any and all claims arising out of or in connection with your use of this Website — shall not exceed Kenya Shillings Five Thousand (KES 5,000).
7. Third-Party Websites and External Links
This Website contains hyperlinks to external websites, including but not limited to:
- Posta Kenya (posta.co.ke)
- Google Maps and Google-powered tools
- Government websites (e.g. eCitizen, Communications Authority)
- Reference and institutional websites (e.g. universities, hospitals, embassies)
These links are provided purely for your convenience and informational purposes. Their inclusion does not constitute an endorsement, recommendation, or guarantee by Nairobi Postal Codes of the content, products, services, accuracy, or opinions found on those external websites.
We have no control over the nature, content, availability, or accuracy of any linked external website. We are not responsible for:
- The privacy practices of any external website
- Any content — including inaccurate, harmful, or outdated information — on any linked website
- Any transactions, agreements, or interactions you enter into with third parties via linked websites
- Any technical failures, security breaches, or data loss experienced on external websites
Accessing any external link from this Website is done entirely at your own risk. We strongly recommend reviewing the privacy policy and terms of use of any external website before submitting personal information or relying on its content.
8. Advertising and Sponsored Content Disclaimer
This Website may display third-party advertisements, including advertisements served through Google AdSense or other digital advertising platforms. Please note the following:
- Advertisements appearing on this Website are served automatically by advertising platforms based on page content and/or your browsing behaviour — they do not represent personal recommendations or endorsements by Nairobi Postal Codes
- We do not personally vet, review, or endorse any advertiser, product, brand, or service featured in advertisements on this Website
- We are not responsible for the accuracy, legality, safety, quality, or availability of any advertised product or service
- Clicking on any advertisement, and any transactions or interactions that follow, are entirely between you and the advertiser — we are not a party to any such transaction
- We may receive advertising revenue (e.g. cost-per-click or cost-per-impression fees) from advertising partners. This commercial arrangement does not influence our editorial content, postal code data, or any other information published on this Website
- If you encounter an advertisement that you believe is inappropriate, fraudulent, misleading, or in violation of any law, please report it to us at info@nairobipostalcode.org with the subject line “Ad Report”
9. Image and Media Disclaimer
Images, photographs, graphics, maps, and illustrations used on this Website are sourced from one or more of the following:
- Original content created or directly commissioned by Nairobi Postal Codes
- AI image generation tools used in accordance with applicable terms of service
- Public domain sources where no copyright restriction applies
- Creative Commons-licensed sources used in accordance with their respective licence terms
- Google Maps or Google Earth imagery, used in accordance with Google’s terms of service
We make every effort to respect intellectual property rights in respect of all media used on this Website. If you believe that any image, graphic, or media file on our Website infringes your copyright or intellectual property rights, please contact us immediately at info@nairobipostalcode.org with the subject line “Media Copyright Claim” and provide:
- Your full name and contact details
- A description of the copyrighted work you believe has been infringed
- The specific URL(s) on our Website where the alleged infringing material appears
- A statement confirming you are the rights holder or authorised to act on their behalf
We will investigate all valid claims promptly and take appropriate action, including removal where necessary.
10. On-Site Search Tool Disclaimer
Our Website includes an on-site postal code search tool to help you quickly locate codes for estates, areas, wards, and institutions across Nairobi. Please note:
- Search results are generated solely from our internal database and content — they are not drawn from Posta Kenya’s live systems or any official government database
- We do not guarantee that search results will always be complete, accurate, or current at the time of your search
- The absence of a result for a particular area does not confirm that no postal code exists for that area — please verify with Posta Kenya if your search returns no result
- Search results are ranked by our own internal relevance system and may not reflect the most commonly used postal code for an area where multiple codes apply
- We are not responsible for any decisions made based solely on search results without independent verification
11. User-Submitted Content and Corrections Disclaimer
We encourage users to report errors, suggest additions, or submit corrections to our directory via our Contact Page or at info@nairobipostalcode.org. Please note:
- By submitting information to us, you confirm that the information is, to the best of your knowledge, accurate, truthful, and not misleading
- You grant us the right to use, edit, verify, and incorporate your submission into our directory at our sole discretion
- We are not obligated to act upon, publish, or acknowledge any user submission
- We will make reasonable efforts to verify user-submitted information before publishing it, but cannot guarantee the accuracy of content added in good faith based on user submissions
- We are not liable for any inaccuracies arising from user-submitted information that we have incorporated into our directory in good faith
12. Errors and Omissions (E&O) Disclaimer
Despite our best efforts to maintain an accurate, well-organised, and comprehensive directory, this Website may at any time contain typographical errors, formatting inconsistencies, data omissions, outdated entries, or factual inaccuracies. We reserve the right — but are under no obligation — to correct any errors or omissions at any time, without prior notice and without any liability for any consequences that may have arisen from such errors prior to correction.
If you identify an error, inaccuracy, or omission in our content, we genuinely welcome your report. Please contact us at info@nairobipostalcode.org or through our Contact Page with the subject line “Directory Error” and include:
- The URL of the page containing the error
- The incorrect information as it currently appears
- The correct information (with a source or reference if possible)
We will investigate and update accordingly, usually within 5 to 10 business days.
13. Cookies and Tracking Technologies
This Website uses cookies and third-party tracking tools, including Google Analytics, to collect anonymised data about Website usage, traffic patterns, and user behaviour. This data is used solely to improve our content and user experience. We do not use tracking technologies to collect personally identifiable information without your explicit consent.
Full details about the cookies we use, how to manage your preferences, and your rights under the Kenya Data Protection Act, 2019, are set out in our:
14. Changes to This Disclaimer
We reserve the right to amend, update, expand, or replace this Disclaimer at any time and for any reason, without prior notice to users. Any changes will take effect immediately upon being published to this page. The “Last Updated” date at the top of this page will always reflect the date of the most recent revision.
We recommend that you revisit this Disclaimer periodically to remain informed of any updates. Your continued use of this Website following the posting of any revised Disclaimer constitutes your acceptance of those changes. If you do not agree with any revised version of this Disclaimer, you must discontinue your use of this Website.
15. Governing Law and Jurisdiction
This Disclaimer — and any dispute, claim, or matter arising from or in connection with it — is governed by and shall be construed in accordance with the Laws of Kenya. Any legal proceedings arising out of or in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
16. Contact Us
If you have any questions or concerns regarding this Disclaimer, wish to report an inaccuracy, submit a correction, raise a copyright concern, or report an inappropriate advertisement, please contact us through any of the following channels:
Nairobi Postal Codes
Email: info@nairobipostalcode.org
Website: https://nairobipostalcode.org
Contact Form: https://nairobipostalcode.org/contact/
Location: Nairobi, Kenya
We aim to respond to all enquiries, corrections, and concerns within 7 business days.
This Disclaimer should be read in conjunction with our Terms of Use, Privacy Policy, and Cookie Policy, all of which together govern your use of nairobipostalcode.org. This Disclaimer is governed by the Laws of Kenya.