4

I'm trying to gain access to my business' Cisco 2811.

I did the standard password reset following these procedures: http://www.cisco.com/en/US/products/hw/routers/ps259/products_password_recovery09186a0080094675.shtml I changed the passwords and rebooted.

However, when the system booted back up all but three of the phones returned to their normal state. The other three simply sit at "Configuring IP" and never come back online. I've tried erasing the configuration on one and that didn't help at all. The phones are all Cisco 7960s.

I've taken a couple Cisco CCNA exam prep classes but that was a long time ago so some of this is coming back to me but some I'm having to google around to find the answers.

My questions are:
How do I bring the other three phones back online?
How do I access the Cisco CME of the router to make changes to the quick buttons and directory on the other phones?

I've found out that the fa0/1 interface is trunked out to two VLANs, one VLAN operates the PC's (192.168.1.0/24) and the other VLAN operates the phones (10.10.10.0/24)

Interface fa0/0 is empty so I thought that maybe if I configured that port to access the 10.10.10.0 network and set it to assign IPs by DHCP I'd be able to open the browser on my computer (that is connected to this 10.10.10.0 network after getting an IP from DHCP) and navigate to the router 10.10.10.1 through my browser and access the CME. Is this correct?

Posted below is the current running config.

EDIT: Entire config

Current configuration : 21515 bytes ! ! Last configuration change at 18:12:47 GMT Tue Dec 17 2013 ! NVRAM config last updated at 10:05:30 GMT Sat Dec 14 2013 ! version 12.4 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname Router2811 ! boot-start-marker boot-end-marker ! enable secret 5 $1$lVWu$dwhlnh3hzJz9nLwt8RoDY/ enable password password ! no aaa new-model ! resource policy ! clock timezone GMT -8 clock summer-time GMT recurring ! ! ip cef no ip dhcp use vrf connected ip dhcp excluded-address 10.10.10.1 10.10.10.10 ! ip dhcp pool phone network 10.10.10.0 255.255.255.0 default-router 10.10.10.1 option 150 ip 10.10.10.1 ! ! ip ftp username username ip ftp password password ip name-server 64.2.21.107 ip name-server 64.2.21.213 ! ! ! voice-card 0 no dspfarm ! ! ! voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 h323 sip registrar server expires max 3600 min 3600 ! ! voice class codec 1 codec preference 1 g711ulaw ! ! ! ! ! ! ! ! ! ! ! ! voice translation-rule 9 rule 1 /^911$/ /911/ rule 2 /^9\(.*\)/ /\1/ ! ! ! ! username admin privilege 15 secret 5 $1$laKi$pfrWq3A4KxaXliCisHhkl0 ! ! class-map match-all L3-to-L2_VoIP-Cntrl match ip dscp af31 class-map match-all L3-to-L2_VoIP-RTP match ip dscp ef class-map match-all SIP match protocol sip class-map match-all RTP match protocol rtp ! policy-map EthOut class RTP policy-map output-L3-to-L2 class L3-to-L2_VoIP-RTP set cos 5 class L3-to-L2_VoIP-Cntrl set cos 3 ! ! ! ! ! ! ! interface Loopback0 ip address 10.1.10.2 255.255.255.0 ! interface FastEthernet0/0 description ** DHCP Client mode ** ip address dhcp ip nat outside ip virtual-reassembly duplex auto speed auto ! interface Service-Engine0/0 ip unnumbered Loopback0 service-module ip address 10.1.10.1 255.255.255.0 service-module ip default-gateway 10.1.10.2 ! interface FastEthernet0/1 no ip address no ip mroute-cache duplex auto speed auto ! interface FastEthernet0/1.1 description ** Data VLAN ** encapsulation dot1Q 1 native ip address 192.168.1.2 255.255.255.0 ip nat inside ip virtual-reassembly ! interface FastEthernet0/1.2 description ** Voice VLAN ** encapsulation dot1Q 2 ip address 10.10.10.1 255.255.255.0 service-policy output output-L3-to-L2 ! ip route 10.1.10.1 255.255.255.255 Service-Engine0/0 ! ! ip http server ip http authentication local no ip http secure-server ip http path flash: ip nat inside source list 1 interface FastEthernet0/0 overload ! access-list 1 remark SDM_ACL Category=2 access-list 1 permit 192.168.10.0 0.0.0.255 ! ! ! ! ! tftp-server flash:P0030702T023.loads tftp-server flash:P0030702T023.sb2 tftp-server flash:P0030702T023.sbn tftp-server flash:P0030702T023.bin tftp-server flash:CP7902080001SCCP051117A.sbin tftp-server flash:Analog1.raw tftp-server flash:Analog2.raw tftp-server flash:AreYouThere.raw tftp-server flash:AreYouThereF.raw tftp-server flash:Bass.raw tftp-server flash:CallBack.raw tftp-server flash:Chime.raw tftp-server flash:Classic1.raw tftp-server flash:Classic2.raw tftp-server flash:ClockShop.raw tftp-server flash:DistinctiveRingList.xml tftp-server flash:Drums1.raw tftp-server flash:Drums2.raw tftp-server flash:FilmScore.raw tftp-server flash:HarpSynth.raw tftp-server flash:Jamaica.raw tftp-server flash:KotoEffect.raw tftp-server flash:MusicBox.raw tftp-server flash:Piano1.raw tftp-server flash:Piano2.raw tftp-server flash:Pop.raw tftp-server flash:Ring1.raw tftp-server flash:Ring2.raw tftp-server flash:Ring3.raw tftp-server flash:Ring4.raw tftp-server flash:Ring5.raw tftp-server flash:Ring6.raw tftp-server flash:Ring7.raw tftp-server flash:RingList.xml tftp-server flash:Sax1.raw tftp-server flash:Sax2.raw tftp-server flash:Vibe.raw tftp-server flash:Pulse1.raw ! control-plane ! ! ! voice-port 0/0/0 connection plar opx 2000 caller-id enable ! voice-port 0/0/1 connection plar opx 2000 caller-id enable ! voice-port 0/0/2 connection plar opx 2000 caller-id enable ! voice-port 0/0/3 connection plar opx 2000 caller-id enable ! voice-port 0/1/0 auto-cut-through operation 4-wire type 5 signal immediate description Overhead Paging Port 0 ! voice-port 0/1/1 auto-cut-through operation 4-wire type 5 signal immediate description Overhead Paging Port 1 ! ! ! ! dial-peer cor custom name internal name local name domestic name international name 900 name 976 ! ! dial-peer cor list call-internal member internal ! dial-peer cor list call-local member local ! dial-peer cor list call-domestic member domestic ! dial-peer cor list call-international member international ! dial-peer cor list call-900 member 900 ! dial-peer cor list call-976 member 976 ! dial-peer cor list user-internal member internal ! dial-peer cor list user-local member internal member local ! dial-peer cor list user-domestic member internal member local member domestic ! dial-peer cor list user-international member internal member local member domestic member international ! dial-peer cor list user900-internal member internal member 900 member 976 ! dial-peer cor list user900-local member internal member local member 900 member 976 ! dial-peer cor list user900-domestic member internal member local member domestic member 900 member 976 ! dial-peer cor list user900-international member internal member local member domestic member international member 900 member 976 ! ! dial-peer voice 1 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/0 forward-digits all ! dial-peer voice 2 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/1 forward-digits all ! dial-peer voice 3 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/2 forward-digits all ! dial-peer voice 4 pots description ** FXO Incoming call ** incoming called-number . direct-inward-dial port 0/0/3 forward-digits all ! dial-peer voice 5 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/0 forward-digits all ! dial-peer voice 6 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/0 forward-digits 3 ! dial-peer voice 7 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/0 forward-digits 7 ! dial-peer voice 8 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/0 forward-digits 11 ! dial-peer voice 9 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/0 prefix 011 ! dial-peer voice 10 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/0 forward-digits 11 ! dial-peer voice 11 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/0 forward-digits 11 ! dial-peer voice 12 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/1 forward-digits all ! dial-peer voice 13 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/1 forward-digits 3 ! dial-peer voice 14 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/1 forward-digits 7 ! dial-peer voice 15 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/1 forward-digits 11 ! dial-peer voice 16 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/1 prefix 011 ! dial-peer voice 17 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/1 forward-digits 11 ! dial-peer voice 18 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/1 forward-digits 11 ! dial-peer voice 19 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/2 forward-digits all ! dial-peer voice 20 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/2 forward-digits 3 ! dial-peer voice 21 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/2 forward-digits 7 ! dial-peer voice 22 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/2 forward-digits 11 ! dial-peer voice 23 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/2 prefix 011 ! dial-peer voice 24 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/2 forward-digits 11 ! dial-peer voice 25 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/2 forward-digits 11 ! dial-peer voice 26 pots description ** FXO pots dial-peer ** destination-pattern 911 port 0/0/3 forward-digits all ! dial-peer voice 27 pots description ** FXO pots dial-peer ** destination-pattern 9911 port 0/0/3 forward-digits 3 ! dial-peer voice 28 pots corlist outgoing call-local description ** FXO pots dial-peer ** destination-pattern 9[2-9]...... port 0/0/3 forward-digits 7 ! dial-peer voice 29 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91.......... port 0/0/3 forward-digits 11 ! dial-peer voice 30 pots corlist outgoing call-international description ** FXO pots dial-peer ** destination-pattern 9011T port 0/0/3 prefix 011 ! dial-peer voice 31 pots corlist outgoing call-900 description ** FXO pots dial-peer ** destination-pattern 91900....... port 0/0/3 forward-digits 11 ! dial-peer voice 32 pots corlist outgoing call-976 description ** FXO pots dial-peer ** destination-pattern 91976....... port 0/0/3 forward-digits 11 ! dial-peer voice 33 voip description ** cue voicemail pilot number ** translation-profile outgoing PSTN_CallForwarding destination-pattern 6000 session protocol sipv2 session target ipv4:10.1.10.1 dtmf-relay sip-notify codec g711ulaw no vad ! dial-peer voice 34 voip description ** cue auto attendant number ** translation-profile outgoing PSTN_CallForwarding destination-pattern 6001 session protocol sipv2 session target ipv4:10.1.10.1 dtmf-relay sip-notify codec g711ulaw no vad ! dial-peer voice 40 pots description E&M port 0 to overhead destination-pattern 4000 port 0/1/0 ! ! ! ! ! telephony-service load 7960-7940 P0030702T023 load 7902 CP7902080001SCCP051117A max-ephones 36 max-dn 108 ip source-address 10.10.10.1 port 2000 calling-number initiator system message Duanes time-zone 5 voicemail 6000 max-conferences 2 gain -6 call-forward pattern .T call-forward system redirecting-expanded moh MOH_LO.WAV multicast moh 239.1.1.1 port 2000 web admin system name cisco secret 5 $1$YBdL$OzdL4acKoWcaLAvCI1OLW1 dn-webedit time-webedit transfer-system full-consult dss transfer-pattern 9.T ! ! ephone-template 1 softkeys idle Redial Dnd Newcall Cfwdall Pickup softkeys seized Redial Endcall Cfwdall Pickup softkeys alerting Callback Endcall softkeys connected Hold Trnsfer Endcall Confrn Park ! ! ephone-template 2 softkeys idle Redial Dnd Newcall Pickup softkeys seized Redial Endcall Pickup softkeys alerting Callback Endcall softkeys connected Hold Trnsfer Endcall Confrn Park ! ! ephone-dn 1 dual-line number 2001 label 2001 description Erik-Line2 name Erik-Line2 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 2 dual-line number 2002 label 2002 description Jane Doe-Line2 name Jane Doe-Line2 preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user900-international no huntstop hold-alert 30 originator ! ! ephone-dn 3 dual-line number 2003 label 2003 description Audrey Wall name Audrey Wall preference 1 call-forward busy 6000 call-forward noan 6000 timeout 10 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 4 dual-line number 2000 label 2000 description Receptionist name Receptionist call-forward noan 2100 timeout 8 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 5 dual-line number 2001 label 2001 description Stan name Stan call-forward noan 6000 timeout 15 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 6 dual-line number 2002 label 2002 description Jane Doe name Jane Doe call-forward noan 6000 timeout 15 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 7 dual-line number 2003 label 2003 description Audrey Wall name Audrey Wall call-forward noan 6000 timeout 10 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 8 dual-line number 2004 label 2004 description Amber McInerney name Amber McInerney call-forward busy 6000 call-forward noan 6000 timeout 15 corlist incoming user-international huntstop channel ! ! ephone-dn 9 dual-line number 2005 label 2005 description Jose Conseco name Jose Conseco call-forward noan 6000 timeout 16 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 10 dual-line number 2006 label 2006 description Matt Mullen name Matt Mullen call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 11 dual-line number 2007 label 2007 description Delivery Area name Delivery Area call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 12 dual-line number 2008 label 2008 description Brian Allen name Brian Allen call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 13 dual-line number 2009 label 2009 description Time Clock name Time Clock call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 14 dual-line number 2010 label 2010 description Empty Office name Empty Office call-forward busy 6000 call-forward noan 6000 timeout 15 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 15 dual-line number 2011 label 2011 description Tony Davis name Tony Davis call-forward noan 6000 timeout 10 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 16 number 8000.... mwi on ! ! ephone-dn 17 number 8001.... mwi off ! ! ephone-dn 18 number 1000 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 19 number 1001 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 20 number 1002 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 21 number 1003 park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2 ! ! ephone-dn 22 dual-line number 2000 label 2000 description Receptionist-Line2 name Receptionist-Line2 preference 1 call-forward busy 2100 call-forward noan 2100 timeout 8 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 23 dual-line number 2004 label 2004 description Amber Line 2 name Amber McInerney preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 24 dual-line number 2100 label Main call-forward noan 5000 timeout 16 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 25 dual-line number 2100 label Main description MainLine Rollover2 preference 1 call-forward busy 5000 call-forward noan 5000 timeout 16 corlist incoming user900-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 26 number 5000 label GeneralVM description GeneralVM name GeneralVM call-forward busy 6000 call-forward noan 6000 timeout 3 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 27 dual-line number 2011 label 2011 description Tony Davis name Tony Davis preference 1 call-forward busy 6000 call-forward noan 6000 timeout 10 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 28 dual-line number 2009 label 2009 description test line preference 1 ! ! ephone-dn 29 dual-line number 2012 label 2012 description New User name New User call-forward busy 6000 call-forward noan 6000 timeout 12 corlist incoming user900-international hold-alert 30 originator ! ! ephone-dn 30 dual-line number 2006 label 2006 description Matt Line 2 name Matt Mullen call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 31 dual-line number 2008 label 2008 description Brian Allen name Brian Allen preference 1 call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user900-international huntstop channel hold-alert 30 originator ! ! ephone-dn 32 dual-line number 2005 label 2005 description Jose Conseco name Jose Conseco preference 1 call-forward busy 6000 call-forward noan 6000 timeout 16 corlist incoming user-international huntstop channel no huntstop hold-alert 30 originator ! ! ephone-dn 33 dual-line number 2013 label 2013 description Ken Garton name Ken Garton call-forward busy 6000 call-forward noan 6000 timeout 24 corlist incoming user-international huntstop channel hold-alert 30 originator ! ! ephone 1 device-security-mode none mac-address 0013.608F.98F3 ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:4 2:22 3:24 4:25 button 5m26 ! ! ! ephone 2 device-security-mode none mac-address 0007.8599.2E3F ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:8 2:23 3:24 4:25 button 5m26 ! ! ! ephone 3 device-security-mode none mac-address 0013.C4AA.C42A ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:5 2:1 3:24 4:25 button 5m26 ! ! ! ephone 4 device-security-mode none mac-address 0013.6039.8BFA ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:6 2:2 3:24 4:25 button 5m26 ! ! ! ephone 5 device-security-mode none mac-address 0017.E013.41A9 ephone-template 1 username "swall" speed-dial 1 4000 label "Overhead Page" type 7960 button 1:7 2:3 3:24 4:25 button 5m26 ! ! ! ephone 6 device-security-mode none mac-address 0017.E013.412F ephone-template 2 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:10 2:30 3:24 4:25 button 5m26 ! ! ! ephone 7 device-security-mode none mac-address 0015.62EA.6944 ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:9 2:32 3:24 4:25 button 5m26 ! ! ! ephone 8 device-security-mode none mac-address 0013.601C.1A23 ephone-template 2 type 7960 button 1:11 ! ! ! ephone 9 device-security-mode none mac-address 0015.621B.2A9B ephone-template 2 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:12 2:31 3:24 4:25 button 5m26 ! ! ! ephone 10 device-security-mode none mac-address 0013.1AFF.302E ephone-template 2 type 7960 button 1:13 2:28 ! ! ! ephone 11 device-security-mode none mac-address 0015.62B5.FAE2 ephone-template 2 type 7960 button 1:14 ! ! ! ephone 12 device-security-mode none mac-address 0017.955B.0A32 ephone-template 1 username "jcoffinberry" speed-dial 1 4000 label "Overhead Page" type 7960 button 1:15 2:27 3:24 4:25 button 5m26 ! ! ! ephone 13 device-security-mode none mac-address 0017.E013.2BFC ephone-template 2 username "newuser" button 1:29 ! ! ! ephone 14 device-security-mode none mac-address 000F.341F.FE6A ephone-template 1 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:15 2:27 3:24 4:25 button 5m26 ! ! ! ephone 15 device-security-mode none mac-address 0014.A981.86F5 speed-dial 1 4000 label "Overhead Page" type 7960 button 1:33 ! ! alias exec cue service-module service-engine 0/0 session ! line con 0 password !du@ne5 login line aux 0 line 194 no activation-character no exec transport preferred none transport input all transport output pad telnet rlogin lapb-ta mop udptn v120 ssh line vty 0 4 password !du@ne5 login ! scheduler allocate 20000 1000 ntp clock-period 17180231 ntp master ntp server 64.2.21.49 ntp server 64.2.21.107 ! webvpn context Default_context ssl authenticate verify all ! no inservice ! ! end

EDIT: added the MACs of the three phones not receiving IPs. The three phones that are not receiving IPs have this in their status message.
ephone 15 - mac address 00:14:A9:81:86:F5
Status Message:
SEP0014A98186F5.cnf.xml

ephone 2 - mac address 00:07:85:99:2E:3F
Status Message
SEP000785992E3F.cnf.xml

ephone 8 - mac address 00:13:60:1C:1A:23
No status messages.

EDIT: Results of show ip dhcp binding

Bindings from all pools not associated with VRF: IP address Client-ID/ Lease expiration Type Hardware address/ User name 10.10.10.11 0100.0785.992e.3f Dec 20 2013 03:52 PM Automatic 10.10.10.15 0100.14a9.8186.f5 Dec 20 2013 03:52 PM Automatic 10.10.10.18 0100.1360.1c1a.23 Dec 20 2013 03:52 PM Automatic
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  • 1
    post the entire config. check the dhcp server to see if an address is getting to the phones. If you have the time to make one, the 7960 has an RJ11/12 serial port on it. (I made a converter for one last night, in fact.) Commented Dec 19, 2013 at 22:37
  • docwiki.cisco.com/wiki/… If you're using a cisco "rolled" adapter ("the blue cable"), swap 3 & 6 on the RJ45 side. (note: RJ11/12 is six pins) Commented Dec 19, 2013 at 22:44
  • Can you add the output of show ip dhcp binding? Specifically (as @Ricky Beam mentioned) to see if those three phones really are getting addresses. Commented Dec 19, 2013 at 23:41
  • Added results of show ip dhcp binding. Commented Dec 19, 2013 at 23:44
  • 2
    Just as a side note: My favorite part of this config, is that Jane Doe and Jose Conseco work there. :) Commented Dec 19, 2013 at 23:54

2 Answers 2

Reset to default
3

The dhcp server shows they do actually have an address. The status messages suggest they aren't able to find all the files they're looking for; the telephony-service should be creating those, but I don't see a create cnf-files in your config. show telephony-service tftp-bindings will show what configs it's created and mapped. The SCCP firmware requires option 66 (tftp server), not option 150 -- the phones will remember the last server if dhcp doesn't present one. (it can be manually configured as well.)

(even without most of the files, it'll still boot and register with the CM. I was updating eBay'd 7960's that weren't known to my CM last night. They only needed to see: OS79XX.TXT, SEPDefault.cnf, and XMLDefault.cnf.xml, and the firmware files)

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4
  • I'm sorry, bare with me. Where can you tell that the phones are getting IPs? In the show ephone summary there's 8 ephones without IPs. If I run a create cnf-files command will it generate the cnf.xml files I need and put them in the /cme/ directory of system: for me? And where did you see the SCCP option? Thank you for your help! Commented Dec 20, 2013 at 2:57
  • SCCP vs. SIP. It's the protocol the phones (and CM) run. ephone's are SCCP. The dhcp bindings output shows those three ephones were given addresses. Commented Dec 20, 2013 at 5:03
  • So do you think if I run create cnf-files and then a restart ephone where ephone is the phone # of the offline phones I can get them to come back online? Commented Dec 20, 2013 at 8:30
  • 1
    Running the create cnf-files command caused the three downed phones to come back online. Thank you!! Commented Dec 20, 2013 at 19:17
2

How do I access the Cisco CME of the router to make changes to the quick buttons and directory on the other phones?

  1. Enable the http server on the router. (ip http server, which you have)
  2. Download the CME GUI files from Cisco that matches the version of IOS on the router. (CCO account and service contract required)
  3. Go to http://[router ip]/telephony_service.html

I don't know the exact version you're running, so I cannot say what version you need. Any serious configuration must be done from the CLI. (your config was not made by the GUI)

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