After pointing your domain to Pressable, you might encounter issues accessing your site, even if the domain is correctly pointed and fully propagated. This guide will help you troubleshoot and resolve these issues.
Please note that domain propagation can take anywhere from 30 minutes to 24 hours. However, in most cases, the process is completed within 30 minutes. You can check the propagation status for your domain from a site like DNS Checker.
To verify that your site is loading from Pressable’s servers:
- Visit your site by appending
/.well-known/hosting-providerto your domain. For example:https://your-site.com/.well-known/hosting-provider - If you see the word Pressable displayed on the top left of your screen, your site is correctly loading from Pressable.
- If you encounter a 404 error or
"server not found"message, your site may still be loading from your previous host.
Wait for DNS Propagation
DNS changes can take time to propagate globally. To check the propagation status:
- Use What’s My DNS to see if your domain points to Pressable’s IP address across various locations.
If propagation is incomplete, you may need to wait a few hours before your site becomes accessible everywhere.
Clear Browser and DNS Cache
Sometimes, your local device or browser may cache old DNS information. To ensure you’re accessing the updated site:
- Try Incognito Mode or a Different Browser: This bypasses cached data.
- Flush Your DNS Cache: Clearing your device’s DNS cache can resolve access issues.
Flush DNS Cache
For macOS (Monterey, Ventura, Sonoma, including M1/M2/M3 Macs):
Open Terminal and run:
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
For Windows 10/11:
Open Command Prompt as Administrator and run:
ipconfig /flushdns
For Ubuntu/Debian (Ubuntu 17.04+):
Open Terminal and run:
sudo systemd-resolve --flush-caches
For Ubuntu 22.04 and newer, use:
sudo resolvectl flush-caches
Restart Your Devices
After flushing caches, restart your computer and Internet access ( Router/Modem) as this ensures all system and network-level caches that may be causing issues are cleared.
Frequently Asked Questions
Q: I see a 404 response when visiting your-site.com/.well-known/hosting-provider.
A: This indicates your site is still loading from your previous host. Wait for DNS propagation to complete, which can be monitored at What’s My DNS.
Q: I’m unable to access my site after pointing; it shows “server not found.”
A: Try accessing your site using incognito mode or a different browser. If the issue persists, flush your DNS cache as outlined above.
Q: Domain not found after pointing and adding a domain to site.
A: Your domain is probably stuck on a provisioning state see – Troubleshooting Domain Health Statuses
If you continue to experience issues, please contact Pressable support for further assistance.