Timeline for How to respond to a rude bug report?
Current License: CC BY-SA 3.0
6 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Feb 22, 2015 at 7:13 | comment | added | Brendan | If a paid/professional QA tester wrote a rude bug report, have a "stern word" with them about their conduct. Otherwise, whoever wrote the bug report has spent time (finding, downloading, installing and learning your software) and then spent more time (reporting the bug, monitoring follow-ups, etc) just to do "QA tester" work for you. They're paying (with time not money) to improve your product. If they were rude, that's unfortunate, but it's also irrelevant. | |
| Feb 22, 2015 at 0:00 | comment | added | Carson63000 | Ignore the bad attitude, don't feed the trolls, but investigate the bug as you would any other bug report; triage it appropriately, and allocate effort to fixing it according to its severity. | |
| Feb 21, 2015 at 17:42 | comment | added | user22815 | I disagree slightly: neither ignore the report nor feed the trolls. | |
| Feb 21, 2015 at 16:41 | comment | added | eMko | This is IMHO not the best attitude. Just thanking for the report and noting that it will be addressed by the team of developers is better. Ignoring/deleting reports can cause a gossip spreading all over internet that the "reports of bugs which they don't want to fix" is ignored/deleted. Not good for reputation in business. | |
| Feb 21, 2015 at 15:35 | review | Low quality posts | |||
| Feb 21, 2015 at 16:02 | |||||
| Feb 21, 2015 at 15:19 | history | answered | Ross Patterson | CC BY-SA 3.0 |