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- 4There's a certain law with tech support: the first guy you get is always wrong. He can be the most technical astute person on the team, and by virtue of the fact he picked up the phone first the client will not be able to trust them. Basically, the first guy exists to let the client vent and fume so that the next one can be the "savior". This is the case in any customer service profession--not just technical support.Berin Loritsch– Berin Loritsch2011-01-12 00:26:32 +00:00Commented Jan 12, 2011 at 0:26
- @BerinLoritsch That is a law that is learned from experience, not an unjustified prejudice as you seem to imply. I don't know what it would take to convince the support center that, yes, I have tried the usual solutions. Obviously it can't be based on what I ask for, but I have noticed that in 20 words or less I can know if the person has done his/her basic troubleshooting.Milind R– Milind R2014-11-10 08:09:19 +00:00Commented Nov 10, 2014 at 8:09
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