Users, in general, hate applications that are so poorly thought out that they have to customize to get their needs met. In my experieince, most users are not as comfortable using a computer as an IT person and will not customize even when given the option.

If you are customizing in order to avoid doing a proper job of designing, you are customizing too much. If you are customizing because you like customization and not becasue it is a requirement, you are customizing too much. If you have a genuine requirement to customize, you should still question if it is a good idea and find out the underlying reason why they think they need customization. Often you will finda new requirement they hadn't mentioned if you use a requirement for customization as a place to start a dialogn with the person doing the requirements.

Users, in general, hate applications that are so poorly thought out that they have to customize to get their needs met. In my experience, most users are not as comfortable using a computer as an IT person and will not customize even when given the option.

If you are customizing in order to avoid doing a proper job of designing, you are customizing too much. If you are customizing because you like customization and not because it is a requirement, you are customizing too much. If you have a genuine requirement to customize, you should still question if it is a good idea and find out the underlying reason why they think they need customization. Often you will find a new requirement they hadn't mentioned if you use a requirement for customization as a place to start a dialogn with the person doing the requirements.