Timeline for Can't change owner of a record belonging to a role above me in the hierarchy
Current License: CC BY-SA 3.0
10 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Oct 16, 2023 at 8:07 | answer | added | Raja Manzar | timeline score: 0 | |
| Aug 2, 2023 at 19:45 | answer | added | George Waked | timeline score: 0 | |
| Feb 28, 2017 at 23:14 | answer | added | gorav | timeline score: 3 | |
| Feb 28, 2017 at 12:24 | comment | added | n34_panda | The only way I can see it working is to do away with the Role Hierarchy - give all of the users the same role. | |
| Feb 28, 2017 at 12:14 | comment | added | Rohit Mourya | That would be great if it works | |
| Feb 28, 2017 at 12:11 | comment | added | n34_panda | Ah...bu^&er. I'll take a look at the link. I have had a thought - I just tried adding a sharing rule so records owned by the top level manager's role and subs were shared to the same roles and subs...it didn't work either. | |
| Feb 28, 2017 at 12:09 | comment | added | Rohit Mourya | I suspect this is happening because of OWD since it is private. I've faced similar issue for Activities, in my case changing OWD worked for me. Refer doc of Salesforce link | |
| Feb 28, 2017 at 12:03 | comment | added | n34_panda | Thanks for replying - I thought about it but they have read/create/edit within the profile, I can't grant view all as I can't grant them access to records related to other teams...the OWD is also private, I didn't mention that above. The queue and public group are used in the sharing rules (read/write between each other)...the roles (and subs) are set within these. | |
| Feb 28, 2017 at 12:00 | comment | added | Rohit Mourya | Role Hierarchy controls who can see and edit specific records. Try giving access using profiles and permission sets. | |
| Feb 28, 2017 at 11:45 | history | asked | n34_panda | CC BY-SA 3.0 |