0

Is it possible that Salesforce uses Labels of "Case Priority" in "Email-to-Case Settings" instead of API Name?

All email-to-case Cases have Priority API Name set to translated Case Priority Labels.

There is no way even to select these options, as they are created as "inactive".

enter image description here enter image description here

Update: turns out it depends on launguage settings of default Case Owner. Which seems like an obvious bug, as I can't find a single mention about that anywhere.

Improve this question
3
  • You can check the label versus api name by looking at metadata type CaseSettings, subtype EmailToCaseRoutingAddress - see doc Commented Nov 21, 2022 at 17:11
  • @cropredy It is <casePriority>Medium</casePriority> independent of language set of a user. Commented Nov 22, 2022 at 9:05
  • 1
    You should write a detailed answer as a service to the community, then accept the answer 2 days later (which is how long a self-answer must "percolate") Commented Nov 22, 2022 at 17:29

0

Reset to default

You must log in to answer this question.

Start asking to get answers

Find the answer to your question by asking.

Ask question

Explore related questions

See similar questions with these tags.