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My company has uses the Salesforce Inbox integration for syncing events between Outlook and Salesforce. During this sync process if any change is made to the event in Salesforce the Event.Description (Meeting Agenda) field gets synced back to Outlook as plain text. Is there any way to keep the html formatting in the Outlook email? Below the screen shots are in order.

1. Event created in Outlook with a Teams Meeting added enter image description here
2. Event is sent to Salesforce enter image description here 3. Event update is made to Description or Subject (both have the same impact) enter image description here 4. The Outlook event body is converted to plain text. enter image description here

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  • Changed comment to an answer.. Commented Jan 16 at 14:56

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Per a Salesforce support case that was opened, it is "intended" functionality for the email to be converted to plain text when it is synced back to salesforce 🙄 https://help.salesforce.com/s/articleView?id=sales.aac_event_considerations.htm&type=5

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