0

I need a clear way to identify whether an Event record in Salesforce came from Einstein Activity Capture (EAC) or was created manually by a user. EAC behaviour varies (some items are timeline-only, some are created as real Event records), so simple checks like CreatedById or edit-permissions are not giving consistent results.

What I want to confirm:

Is there any reliable field or indicator on the Event that marks it as EAC-synced?

  1. Do EAC Events always use a specific CreatedBy / Owner pattern?

  2. Should I check fields like ExternalEventId / ExternalId to confirm external calendar sync?

  3. In orgs where EAC writes true Event records, how do you distinguish them from user-created Events?

Looking for a straightforward, admin-safe way to detect if an Event originated from EAC.

1 Answer 1

0

From the Einstein Activity Capture page in Setup, turn on Activity 360 Reporting on the Settings tab. After you turn on Activity 360, a report folder and a new dashboard are available. You can report on activities created after this feature is turned on.

Documentation: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_einstein_activity_360.htm&release=246&type=5

You must log in to answer this question.

Start asking to get answers

Find the answer to your question by asking.

Ask question

Explore related questions

See similar questions with these tags.