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  • A short and simple answer - Active directory import does not work for the thumbnail photo. You need to use the other option. Commented Oct 12, 2015 at 10:32
  • what is the other option? Commented Oct 12, 2015 at 11:01
  • sharepoint.stackexchange.com/questions/118687/… Commented Oct 12, 2015 at 11:05
  • User profile sync instead of AD import. Commented Oct 12, 2015 at 11:05
  • i am going to change the sync method thank you all Commented Oct 14, 2015 at 7:47