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  • did you rebuild xdb index? the contacts are indexed in the xdb index and this kind of error appear when xConnect services are not up and running. did you check logs from xConnect ? Commented May 19, 2023 at 5:27
  • Either the new facet with contact list information on a contact is not saved properly in xconnect or index is not updated propely. Check your xconnect services and xdb index. Commented May 19, 2023 at 6:18