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$\begingroup$ 2 - actually I have time stamps recorded but for analysis purposes, I was just studying the days part. $\endgroup$

MD Luffy
– MD Luffy

2015-10-19 17:50:10 +00:00
Commented Oct 19, 2015 at 17:50
$\begingroup$ for #4a : the limit is the one that I saw in the data. There's no business rule for that (ie) a ticket can stay alive in the system as long as they want. $\endgroup$

MD Luffy
– MD Luffy

2015-10-19 17:51:27 +00:00
Commented Oct 19, 2015 at 17:51
$\begingroup$ #4b : There is a cancel option on work order, so when they give up it still maintains the time stamps & computes the corresponding "processed time". $\endgroup$

MD Luffy
– MD Luffy

2015-10-19 17:52:32 +00:00
Commented Oct 19, 2015 at 17:52
$\begingroup$ That last part could be treated as censoring. $\endgroup$

Glen_b
– Glen_b

2015-10-19 21:22:48 +00:00
Commented Oct 19, 2015 at 21:22

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