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Oct 19, 2015 at 21:22 comment added Glen_b That last part could be treated as censoring.
Oct 19, 2015 at 20:45 history edited Glen_b CC BY-SA 3.0
added 11 characters in body
Oct 19, 2015 at 17:52 comment added MD Luffy #4b : There is a cancel option on work order, so when they give up it still maintains the time stamps & computes the corresponding "processed time".
Oct 19, 2015 at 17:51 comment added MD Luffy for #4a : the limit is the one that I saw in the data. There's no business rule for that (ie) a ticket can stay alive in the system as long as they want.
Oct 19, 2015 at 17:50 comment added MD Luffy 2 - actually I have time stamps recorded but for analysis purposes, I was just studying the days part.
Oct 18, 2015 at 13:15 history edited Glen_b CC BY-SA 3.0
minor fixes
Oct 18, 2015 at 13:09 history edited Glen_b CC BY-SA 3.0
minor fixes
Oct 17, 2015 at 3:04 history edited Glen_b CC BY-SA 3.0
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Oct 17, 2015 at 2:54 history answered Glen_b CC BY-SA 3.0