All Systems Operational

Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Marketing Campaigns Stats DB Maintenance: Saturday, December 6th from 4PM-8PM PST Dec 6, 2025 16:00-20:00 PST

The current Marketing Campaigns Stats RDS engine version V2 is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Stats DB, Saturday, December 6th, from 4PM-8PM PST. During this time, the recording of link clicks in SingleSend or Automations emails and mail send pipeline stats may be delayed.
Posted on Nov 07, 2025 - 16:00 PST

Marketing Campaigns Automations API Maintenance: Saturday, December 6 from 4PM-8PM PT Dec 6, 2025 16:00-20:00 PST

The current Marketing Campaigns Automations database engine version is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Automations API, Saturday, December 6th, from 4PM-8PM PDT. During this time, customers may not be able to create, edit, or delete Automations data.
Posted on Nov 07, 2025 - 15:55 PST
Nov 28, 2025

No incidents reported today.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Minor Delays in Mail Send
Resolved - Our engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.
Nov 21, 11:00 PST
Update - All latencies remain normal. Our engineers are continuing to monitor system performance to ensure latencies remain normal and will continue to monitor overnight. We will provide another update on Friday 11/21/2025 or as soon as more information becomes available.
Nov 20, 13:13 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. All latencies are back to normal. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 12:30 PST
Update - Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 11:56 PST
Investigating - Starting around 5:48AM PST on 11/20/2025, our engineers began investigating minimal, intermittent delays in API mail sending. Engineering is engaged and has redistributed traffic. Customers may see a brief ~50 ms increase in latency. The team is actively troubleshooting to ensure the delays do not persist. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 10:56 PST
Nov 20, 2025
Nov 19, 2025
Errors loading Legacy Transactional Templates
Resolved - Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.
Nov 19, 13:52 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
Nov 19, 13:21 PST
Update - We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
Nov 19, 13:06 PST
Investigating - Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
Nov 19, 12:28 PST
Nov 18, 2025
SendGrid Website – Degraded Account Login Functionality
Resolved - Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.
Nov 18, 10:20 PST
Update - We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a full recovery.

We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 09:47 PST
Monitoring - Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 07:03 PST
Update - Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Nov 18, 06:33 PST
Investigating - Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Nov 18, 05:25 PST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage