<strong>AI-Powered Reply Suggestions</strong>: JS Help Desk now comes with built-in AI capabilities. With AI-Powered Reply Suggestions, agents can generate smart, context-aware responses based on the ticket's content — helping them respond faster, reduce repetition, and improve response quality.. -Automatically suggests relevant replies based on ticket history and content -Optional filters for including/excluding specific replies or tickets -Saves time and boosts agent productivity -Available in the free version with upgrade options for deeper customization