Update: I just found this excellent article which talks about how the APSIS4all (Accessible Personalized Services In Public Digital Terminals for all) consortium is working on making digital terminals such as ATMs and TVMs more accessible and usable through personalization. To quote the article

Direct and Indirect Interaction Approaches

APSIS4all implements two different approaches to an inclusive user experience via either “direct” or “indirect” interaction. The direct approach involves providing users with a contact or contactless smartcard that stores their needs and preferences (see Figure 1).

The individual user accesses a web interface (see Figure 2) that allows them to identify their particular needs and preferences. The web interface guides them through a process to define and customize how a terminal presents their information. This information is stored using international standards, which facilitates the sharing with different service providers and systems. One relevant standard is EN 1332.

Once the users get to a terminal and present their card, the terminal changes the settings based on the stored information to suit their preferences, providing the most appropriate interface available. That way, public terminals automatically adapt to the individual user. Users can activate a range of personalized features such as changing the size of text, setting foreground and background colors, enabling audio output, adding sign language avatars (see Figure 3), or adding help content to support their interaction with the terminal.

While this is practically feasible due to Big data analysis, there are a number of logistic issues.

• Updating the software to provide the kind of customized service : A quick search revealed that most ATM's softwares still running windows XP and now under a deadline to update the operating system since Microsoft will shortly will be stopping support to XP. To quote this article

There are 420,000 ATMs in the U.S., and on April 8, a deadline looms for nearly all of them that underscores how sluggishly the nation’s cash delivery system moves forward. That’s the day Microsoft (MSFT) cuts off tech support for Windows XP, meaning that ATMs running the software will no longer receive regular security patches and won’t be in compliance with industry standards. Most machines that get upgraded will shift to Windows 7, an operating system that became available in October 2009. (Some companies get a bit of a reprieve: For ATMs using a stripped-down version of XP known as Windows XP Embedded, which is less susceptible to viruses, Microsoft support lasts until early 2016.)

• All ATM's are not the same : To quote the same article referenced above

More advanced ATM fleets can do the update over their networks. Older ATMs must be upgraded one by one or even replaced entirely if they don’t have enough computing power to run the newer, more demanding software. “My bank operates an ATM that looks like it must be 20 years old, and there’s no way that it can support Windows 7,” says Cluckey. “A lot of ATMs will have to either have their components upgraded or be discarded altogether and sold into the aftermarket—or just junked

• The cost of upgrades : The cost of providing this kind of upgraded service can range from a few hundred dollars to a a few thousand. To quote this article

The cost to upgrade a single ATM to Windows 7 can range from a few hundred dollars if its hardware is adequate, says Stewart, to thousands of dollars if new components are required.

While this is practically feasible due to Big data analysis, there are a number of logistic issues.

• Updating the software to provide the kind of customized service : A quick search revealed that most ATM's softwares still running windows XP and now under a deadline to update the operating system since Microsoft will shortly will be stopping support to XP. To quote this article

There are 420,000 ATMs in the U.S., and on April 8, a deadline looms for nearly all of them that underscores how sluggishly the nation’s cash delivery system moves forward. That’s the day Microsoft (MSFT) cuts off tech support for Windows XP, meaning that ATMs running the software will no longer receive regular security patches and won’t be in compliance with industry standards. Most machines that get upgraded will shift to Windows 7, an operating system that became available in October 2009. (Some companies get a bit of a reprieve: For ATMs using a stripped-down version of XP known as Windows XP Embedded, which is less susceptible to viruses, Microsoft support lasts until early 2016.)

• All ATM's are not the same : To quote the same article referenced above

More advanced ATM fleets can do the update over their networks. Older ATMs must be upgraded one by one or even replaced entirely if they don’t have enough computing power to run the newer, more demanding software. “My bank operates an ATM that looks like it must be 20 years old, and there’s no way that it can support Windows 7,” says Cluckey. “A lot of ATMs will have to either have their components upgraded or be discarded altogether and sold into the aftermarket—or just junked

• The cost of upgrades : The cost of providing this kind of upgraded service can range from a few hundred dollars to a a few thousand. To quote this article

The cost to upgrade a single ATM to Windows 7 can range from a few hundred dollars if its hardware is adequate, says Stewart, to thousands of dollars if new components are required.

That said,organizations are utilizing big data to provide customized services to users via ATM's . To quote this article

In a video posted in Youtube the bank touts the features of the new ATMS, which include customized screens based on customer preferences and "favorites" that appear highlighted on the screen based on each customer's ATM usage.

The bank is also introducing a new tool called "ATM Cash Tracker," which it claims is a first of its kind in the industry. The feature allows customers to visually track their monthly Wells Fargo ATM withdrawals and will appear automatically on the main screen. This tool also allows customers to set a monthly withdrawal target and view details about how much they withdrew the prior month and their average over the past 12 months.