My company is considering to work with an international IT company to implement an ERP to our workflow.

This is our first time working with this kind of cooperation (usually we just buy a package of the product and implementation), so my boss is curious how the billing works. I know a bit (from the Workplace), but I don't know what happens when this scenario happens.

The engineer will have to customize a module a bit for us. When doing that, he is stuck and does not know how to proceed. Then he decides to take a walk for 30 minutes for refreshing his mind.

Is this 30 minutes walk billable to us? What if he takes a 4 hour walk? Is this any different whether he work on our premise or remotely? And if it is billable to us why are we expected to pay it?

Both of our companies are located in Indonesia. Our partner is an Indonesian branch of international IT company.

Please note we are not asking if it is billable in a specific case, but to understand how it usually works since we have never worked with an outside consultant programmer.

My company is considering to work with an international IT company to implement an ERP system in our workflow.

This is our first time working with this kind of cooperation (usually we just buy a package of the product and implementation), so my boss is curious how the billing works. I know a bit (from the Workplace), but I don't know what happens when this scenario happens.

The engineer will have to customize a module a bit for us. When doing that, he is stuck and does not know how to proceed. Then he decides to take a walk for 30 minutes for refreshing his mind.

Is this 30 minutes walk billable to us? What if he takes a 4 hour walk? Is this any different whether he work on our premise or remotely? And if it is billable to us why are we expected to pay it?

Both of our companies are located in Indonesia. Our partner is an Indonesian branch of an international IT company.

Please note we are not asking if it is billable in a specific case, but to understand how it usually works since we have never worked with an outside consultant programmer.

My company is considering to work with an international IT company to implement an ERP to our workflow.

This is our first time working with this kind of cooperation (usually we just buy a package of the product and implementation), so my boss is curious how the billing works. I know a bit (from the Workplace), but I don't know what happens when this scenario happens.

The engineer will have to customize a module a bit for us. When doing that, he is stuck and does not know how to proceed. Then he decides to take a walk for 30 minutes for refreshing his mind.

Is this 30 minutes walk billable to us? We ask mostly because he may work remotely and we can't prove that he is indeed working on the customization or not. Is this any different whether he work on our premise or remotely?

Note: I assume that when he is stuck he might have to google the solution. We're fine if he does that and bill us the time, but currently we object if the walk is billed to us. Of course, the answers might help us understand if it is indeed commonly accepted.

Both of our companies are located in Indonesia. Our partner is an Indonesian branch of international IT company.

My company is considering to work with an international IT company to implement an ERP to our workflow.

This is our first time working with this kind of cooperation (usually we just buy a package of the product and implementation), so my boss is curious how the billing works. I know a bit (from the Workplace), but I don't know what happens when this scenario happens.

The engineer will have to customize a module a bit for us. When doing that, he is stuck and does not know how to proceed. Then he decides to take a walk for 30 minutes for refreshing his mind.

Is this 30 minutes walk billable to us? What if he takes a 4 hour walk? Is this any different whether he work on our premise or remotely? And if it is billable to us why are we expected to pay it?

Both of our companies are located in Indonesia. Our partner is an Indonesian branch of international IT company.

Please note we are not asking if it is billable in a specific case, but to understand how it usually works since we have never worked with an outside consultant programmer.

My company is considering signing a partnership contract with an international IT company to add an Enterprise Resource Planning (ERP) to our workflow. We have never worked in this kind of partnership before, so my boss is curious how the billing would work in this situation:

Their engineer will work on customizing a module. He gets stuck and decides to walk for 30 minutes to refresh his mind.

We're fine if he googles the solution and bills that time, but we object to the walk being billed. If he works remotely, we can't prove that he is indeed working on the customization.

Is it a common business practice to bill such short breaks at work? Does it make any difference whether he works on our premises or remotely?

My company is located in Indonesia, and the partner is an Indonesian branch of an international IT company.

My company is considering to work with an international IT company to implement an ERP to our workflow.

This is our first time working with this kind of cooperation (usually we just buy a package of the product and implementation), so my boss is curious how the billing works. I know a bit (from the Workplace), but I don't know what happens when this scenario happens.

The engineer will have to customize a module a bit for us. When doing that, he is stuck and does not know how to proceed. Then he decides to take a walk for 30 minutes for refreshing his mind.

Is this 30 minutes walk billable to us? We ask mostly because he may work remotely and we can't prove that he is indeed working on the customization or not. Is this any different whether he work on our premise or remotely?

Note: I assume that when he is stuck he might have to google the solution. We're fine if he does that and bill us the time, but currently we object if the walk is billed to us. Of course, the answers might help us understand if it is indeed commonly accepted.

Both of our companies are located in Indonesia. Our partner is an Indonesian branch of international IT company.