Create and Ship Custom Items in Shopify

As a Shopify merchant, you often receive requests for products beyond your regular catalogue, whether it’s a made-to-order item or something unique. These are considered custom items in Shopify.

Using the PH Multi Carrier Shipping Label app, you can add and ship custom items as seamlessly as regular catalogue products. Whether you’re handling one-off product requests or combining them with in-store products, the app streamlines the entire fulfilment process.

Article Contents:

• Custom Items in Shopify
• How to Create a Shopify Order for Custom Items
• Fulfil Shopify Orders with Custom Items Seamlessly

Custom Items in Shopify

Custom items are products not listed in your storefront or regular catalogue. These may include limited-run pieces or special requests from customers. Since these items aren’t pre-listed, you must manually add them when creating an order in Shopify.

Shopify custom orders typically fall into two categories based on the customer’s request:

1. Custom Product Only Orders: These orders include only custom products.
   For instance, if a customer messages you requesting a one-of-a-kind engraved bracelet that isn’t listed on your site, you’d manually create the order with that single item.
   
2. Mixed Product Orders: These combine both standard catalogue products and one or more custom items.
   For instance, a customer may purchase a regular pair of shoes and also request a customised version in the same order.

No matter the combination, the PH Multi Carrier Shipping Label app treats these custom items just like any standard product, and the fulfilment flow remains the same in Shopify.

How to Create a Shopify Order for Custom Items

Let’s say a customer requests a product that’s not listed on your Shopify store. You can manually create the order by following these steps:

• From your Shopify admin, go to Orders > Create Order.

• Click Add Custom Item under the line items section.
• Enter the product name, price, quantity, weight, and enable tax and physical product settings, depending on the item.

• Add the customer’s shipping and billing information.

• Complete the payment process to place the order.

Fulfil Shopify Custom Orders Seamlessly

The PH Multi Carrier Shipping Label app automatically syncs the order as soon as you create it in Shopify. You can now fulfil the order efficiently using the steps outlined below.

• Go to the order in the Orders tab. Confirm item details, carrier, service, packaging, and address. You can edit any of this before continuing. Refer to this guide for details on editing order information.
• Click Generate Label to create shipping labels for the ready items.

• Click Print Documents to get the shipping labels for your orders. The app will automatically redirect you to print the shipping labels. Moreover, you can print the other documents, like the tax invoice, packing slip, picklist, etc, select Print Documents > All option.

• Once ready for shipping, request a pickup within your Shopify store by selecting the order and clicking Request Pickup.

• After the request, check the Pickup tab to view pickup status and other details.

• Go back to the Orders tab, select the same order, and click Mark As Fulfilled.

• Shopify automatically updates the order status. Check the Shopify > Orders page, click on the order you fulfilled to confirm tracking info and fulfilment status.

• The app sends tracking details to the customer via the Shopify Order Shipped Email.

Tracking Shopify Orders

• To track your orders, click Track Your Orders or visit the Tracking tab.

• The app displays the live tracking status of all shipments.

Managing and fulfilling custom items doesn’t have to be difficult. The PH Multi Carrier Shipping Label app helps you manage non-catalogue products just as efficiently as standard ones. It automates order syncing, label generation, pickups, fulfilment, and tracking, offering a smooth and personalised customer experience every step of the way.