Troubleshooting
Autocomplete Disabled
Last Updated: January 3, 2025When adding a marker in WP Go Maps, as soon as you start typing, we start looking for the best possible match for your query, based on your location. This is called the AutoComplete functionality. If you are a free user of our plugin and have not yet created your own Google Maps API key,...
Use my location is not working
Last Updated: October 30, 2025This article covers the Use My Location feature requiring an HTTPS connection in WP Go Maps Pro There are two places in WP Go Maps Pro where the Use My Location feature is implemented: WP Go Maps -> Maps (edit your chosen map) -> Settings ->Behaviour -> User Location WP Go Maps -> Maps (edit your chosen map) ->...
I’m Getting a Maps Multiple API Error
Last Updated: January 3, 2025This article covers troubleshooting a Google Maps Multiple API error with the WP Go Maps. WP Go Maps includes a script which removes all previous calls to external APIs on the page where our map loads. This does not always work as some API calls are deeply embedded. In these cases you may still see the “you have...
I’m Getting a “jQuery not found” Error
Last Updated: January 20, 2025This article covers I’m Getting a “jQuery not found” Error with WP Google Maps. In order for WP Google Maps and most other WordPress plugins to function correctly, jQuery needs to be installed by your theme. If jQuery is not properly installed by your theme, you will see an error stating “jQuery not found” where your Map should...
My Map is Not Showing On My Website
Last Updated: January 20, 2025Please try the following steps in sequence to resolve maps display issues Create a Google Maps API Key Please ensure you have followed these instructions for Creating a Google Maps API key. We suggest you go through that article thoroughly, comparing the information there with your own Google API Manager project. If after doing so,...
Markers Are Not Showing on My Map on the Front-end
Last Updated: January 3, 2025If your Markers are not displaying on the front-end of your website, this could be due to any of a number of reasons. We will go through them in order of probability. Please follow the following steps, in order, to troubleshoot the problem. Ensure You Are Using the Latest Versions of All Plugins Please ensure that you...
API Not Activated Map Error
Last Updated: October 30, 2025This message is displayed when you have not enabled the JavaScript API for your Google Maps API project This page didn’t load Google Maps correctly error message You must enable the following APIs for the plugin to be functional: Please refer to our documentation on Creating a Google Maps API key for full instructions on setup...
This page can’t load Google Maps correctly
Last Updated: October 30, 2025There are two places in which this error can be displayed. Error inside the Map panel This message is displayed when your API key has not been correctly set up, accompanied by a “For development purposes only” watermark on the map tiles. This will also be displayed if you have not set up billing for...
This API project is not authorized to use this API
Last Updated: October 30, 2025This message is displayed when you have not enabled one or more of the Google Maps APIs on your project which are required for the plugin to function. The Places API (New) is required for address fields – the autosuggest will display this message if you do not enable the Places API. The Geocoding API is required for adding...
Geocode failed (Request denied) error
Last Updated: October 30, 2025In certain cases when performing a bulk marker imports and making use of the geocoding option (Find Addresses) the importer may report the following error: Geocode failed (Request denied) API keys with referer restrictions cannot be used with this API. Geocode failed error In this case an additional Google Maps API key is required to...
My import is not working – Geocode failed (Missing address, lat and lng) (Rows: 2, 3, 4, 5, 6, 7, 8….)
Last Updated: October 30, 2025When importing a CSV file and all import rows have failed and you recieve the error message “Geocode failed (Missing address, lat and lng)” eventhough you have addresses and lat and lng values in your import file, it is likely your CSV is not saved correctly as a true CSV file and the importer is...
This folder does not exist, please create it.
Last Updated: January 3, 2025This article covers troubleshooting the “This folder does not exist.” when pulling Marker data from an XML file with WP Go Maps. You may experience this error message when pulling Marker data from an XML file with WP Go Maps: Depending on your server configuration, this could mean one of the following: Solution To resolve this issue, try...