0

We have provisioned an instance of SharePoint Subscription Edition in our environment. We're noticing that the Tiles (arrow #1) and user information is not showing up in the top-left and top-right of the screen:

enter image description here

We're also noticing that when we go to "Site Contents", the New dropdown that lets us create a new subsite or document library is also missing.

enter image description here

I've seen online people pointing to things like UPS, but that's been configured in our environment. And, as far as I can tell, it is working without issues. Note sure how to troubleshoot this...

Dec 16th update: I've tried configuring a new web application and site collection, but still getting the same problem. I'm noticing, however, that the tiles navigation shows up when I go to the MySites:

enter image description here

Anyone with any ideas, please!!

Additional Information: I'm noticing that when I go to: https://sitecollection.domain.local/_api/sp.userprofiles.peoplemanager/GetMyProperties

I am getting the following error:

<m:error xmlns:m="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata"> <m:code>-1, Microsoft.Office.Server.UserProfiles.UserProfileException</m:code> <m:message xml:lang="en-US">An error was encountered while retrieving the user profile.</m:message> </m:error>

I'm now wondering whether this is related to UPS.

Improve this question
2
  • Have you configured AAM in the web application? Commented Dec 17, 2024 at 10:52
  • Yes both web applications have AAM configured. They are in the "Default" zone. Commented Dec 17, 2024 at 21:26

3 Answers 3

Reset to default
1

Turns out that the Web Application Pool was missing a required permission. See below for more details:

https://techcommunity.microsoft.com/discussions/sharepoint_general/app-launcher-missing-from-from-modern-communication-site-collection-in-sharepoin/361015

Improve this answer
0

I had this same problem not long ago in MS Edge. Here's what I ended up trying and I got my new button back. I reset Edge and cleared cache. Close Edge Open Task Manager and End any Edge Task

  1. Go to C:\Users\MyLogin\AppData\Local\Microsoft\Edge

  2. Right-click on the "User Data" folder and click on rename

  3. Enter a new name for the folder like "User DataOld" or "User Data0" and press enter to save the change

  4. Relaunch the Microsoft Edge and check if the problem was fixed

I cleared cache all time also. I hope this works for you.

Improve this answer
2
  • This did not work, unfortunately. I don't believe this is a caching problem. Commented Dec 13, 2024 at 15:00
  • Sorry to hear that. Hope somebody has an idea. Commented Dec 13, 2024 at 20:37
0

Is it possible that the settings have been changed in SharePoint Administration here? I have traced such problems back to these settings in prior lives:

SharePoint Admin

Improve this answer
1
  • My question relates to SharePoint on-premise, not SharePoint Online. Commented Dec 23, 2024 at 14:58

Start asking to get answers

Find the answer to your question by asking.

Ask question

Explore related questions

See similar questions with these tags.