Chargeflow

Chargeflow is an AI-driven chargeback prevention and dispute automation platform designed for online merchants, SaaS providers, marketplaces, payment service providers, and payment facilitators. It addresses the complexities of chargeback management by combining fraud prevention, automated dispute handling, real-time alerts, and detailed analytics in one system. The platform helps reduce losses from fraudulent transactions and friendly fraud while maximizing chargeback recoveries.

Key Features

• Fraud & Abuse Prevention: Utilizes post-purchase signals and a global adaptive network to identify and block fraudulent and abusive customers before chargebacks occur.
• Chargeback Automation: Fully automates the dispute process from data collection through evidence creation to submission, with a promise of 4x return on investment.
• Real-Time Alerts: Integrates with networks like Visa RDR, Ethoca, and CDRN to proactively prevent up to 90% of chargebacks using instant alert notifications.
• Chargeback Insights & Analytics: Provides a monitoring hub that offers analytics and proactive alerts to help merchants understand patterns and optimize their dispute strategies.
• Platform Integration: Supports embedded and white-label chargeback infrastructure tailored for PSPs, PayFacs, ISOs, and marketplace platforms.

Use Cases

• Merchants seeking to reduce chargeback losses and fraud impact through AI-enhanced prevention.
• Marketplaces and SaaS businesses requiring automated chargeback dispute processes to free internal resources.
• Payment service providers wanting an integrated, scalable chargeback infrastructure with real-time alert capabilities.

Frequently Asked Questions

What is Chargeflow?

Chargeflow is an AI-powered platform specializing in chargeback prevention, recovery, and automation. It uses machine learning and network signals to reduce fraud-related losses and automates the entire dispute management lifecycle for online businesses.

How does Chargeflow fit into the payment ecosystem?

It acts as a comprehensive solution for merchants and payment platforms by combining fraud prevention, chargeback alerts, automated disputes, and analytical insights. This integration streamlines risk management and improves recovery rates across multiple payment processors.

What are some limitations or trade-offs of using Chargeflow?

While Chargeflow automates many chargeback processes, it requires integration with merchant payment systems and may have onboarding complexity for smaller businesses without dedicated fraud teams. Its advanced AI benefits larger scale operations with diverse transaction volumes.

Which integrations does Chargeflow support?

Chargeflow connects with over 100 platforms, including major players like Stripe, Shopify, PayPal, Adyen, and WooCommerce, providing broad compatibility across ecommerce and payment solutions.