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I am using Magento Enterprise 1.14.0.1 I have Fedex Shiiping method activated and have entered in the information for production that was provided and confirmed by Fedex to be correct for the account ID, Meter, Password, and the key. I have sandbox set to no since the credentials are for production. I have a Max package weight set packaging set to "Your Packaging" and the "drop off" set to regular pickup as we have a driver that comes everyday.

My issue is when I click the button to create a shipment and then enter the total weight and then add the product and click the check box and add the product to the shipment. I then click OK and get an error message that says

Insufficient information to create shipping label(s). Please verify your Store Information and Shipping Settings.

I do not know what to check to fix this.

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3 Answers 3

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Magento requires below data to generate shipping labels.

  1. Admin First Name
  2. Admin Last Name
  3. Store Name
  4. Store Phone
  5. Origin Street Address
  6. Origin City
  7. Origin Region/State
  8. Origin Zip
  9. Origin Country

You will see the error if any of the above is missing.

Navigate to

System -> Configuration -> Shipping Settings to update Origin fields

System -> Configuration -> General to update store name & phone

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  • Yup, all the information was needed. Thanks. Commented Jul 9, 2018 at 7:50
  • Great Answer~ The Issue has resolved. Commented Mar 23 at 23:50
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Magento requires the shipping information to be in the Shipping Settings.Your store also needs the phone number filled in, plus the store’s City, State (Region), Zip/postal, Country, and store name. Any of those missing may have caused the error you see. This solved for me. Check here

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There are many things to check regarding FedEx information mismatches, and Magento does not provide clear explanations. You have to analyze the logs yourself to figure it out.

General > General > Store Information enter image description here In my case, leaving the phone number field empty caused the error. So, I entered the phone number.

Sales > Shipping Setting > Origin enter image description here Reference: https://github.com/magento/magento2/issues/39212

Street Line 1 + Street Line 2 must be less than 35 characters. If the total length exceeds this limit, the following error will be recorded in [magento root]/var/log/shipping.log:

'error' => 'We are not able to retrieve the message for the warning or error.; ', 'code' => 'STREETLINES.TOO.LONG; ',
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