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I am experiencing a problem with Magento 2.4.4:

I have created two customer groups: Bronze and Bronze_Vies (for European customers with valid VAT number). The Bronze_Vies group should be tax-free, but:

New users: They are not always correctly assigned to the Bronze_Vies group, even with a valid VAT number.

Tax calculation: Even if assigned to the correct group, some customers still see taxes in the checkout. This happens inconsistently and sometimes the taxes only appear after choosing a payment method. I need to understand if this is a known bug in Magento 2 and how I can fix it.

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  • Can you please disable all 3rd party modules and then check again. Commented Jan 28 at 10:27

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