2

I deployed some Apex + Visualforce code to the sandbox this morning (I'm not sure if this is the cause of the problem).

In the sandbox in Chrome, I have a frozen screen on the "Setup" page.

When I go to Microsoft Edge, the "Setup" page works normally.

Any ideas?

PS: Clearing the Chrome browser cache allows access to "Setup," but only for a few minutes, then it freezes again.

Improve this question
2
  • I think updating Chrome fixed the problem (no more frozen screen!) Commented Jul 17 at 12:50
  • I'm also getting this issue. It happens in Chrome and Edge. It doesn't happen in Firefox. Restarting my computer or browser doesn't help either. If I go directly to a setup page, it doesn't happen. i.e. mydomain--dev.sandbox.lightning.force.com/lightning/setup/Flows/… Commented Jul 18 at 2:43

1 Answer 1

Reset to default
1

Looks like there's a known issue for this.

https://help.salesforce.com/s/issue?id=a02Ka00000hH6hlIAC&title=users-are-experiencing-a-consistent-issue-where-the-setup-home-page-freezes-upon-loading-in-the-salesforce-lightning-ui

Summary

The user is experiencing a consistent issue in the Salesforce Lightning UI Setup panel when using ultrawide monitors. The Setup page appears to partially load and then becomes unresponsive, displaying a persistent spinner.

According to the known issue, the workarounds are:

Workaround

  1. Switch to Salesforce Classic and open the setup.

  2. Using a smaller external monitor or lowering the window size also bypasses the issue.

Improve this answer

You must log in to answer this question.

Start asking to get answers

Find the answer to your question by asking.

Ask question

Explore related questions

See similar questions with these tags.