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I want to know that what all the additional functionalities I can add-on with implementing the live agent chat. For Ex: I can implement multi-lingual support. Similarly, what other functionalities I can implement and how?

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Here is a list of 5 additional functionalities available with Live Agent. For implementation you have to search individually.

  • Multi-Lingual Support
  • Chat Transfer
  • Supervisor Controls Including Agent Whispering
  • Proactive Chat Invites
  • Tab Warning
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