Questions tagged [field-service-lightning]
Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.
113 questions
0 votes
0 answers
55 views
FSL.Exceptions.GeneralException: Schedule optimization incomplete
I'm receiving this error FSL.Exceptions.GeneralException: Schedule optimization incomplete. Contact your Salesforce admin and provide them with this error: HTTP: 408 when trying to execute the ...
- 1
0 votes
0 answers
27 views
Flow not triggering in Field Service Lightning when Service Appointment is created by Technician
I have a Flow in my Salesforce org and I'm facing an issue related to Field Service Lightning. Flow Details Flow Name: Service Appointment Updated - Creation Flow Type: Record-Triggered Flow (on ...
0 votes
0 answers
42 views
Has anyone actually found the 'Serialize Pre-Work Brief Records' action for Pre-Work Brief setup?
I'm setting up the new Pre-Work Brief feature in Salesforce, as described in the official Salesforce Help article titled “Set Up Pre-Work Brief for Field Service Mobile Workers”. The documentation ...
- 1
0 votes
0 answers
26 views
Is it possible to have an expanded view of all Work Orders in Salesforce Field Service Scheduler?
In Scheduler we always need to click on Work Order record to view the expanded details. Any ideas if we could make it load/show expanded always? I did a bit of search and it seems this is an OOTB and ...
- 2,589
0 votes
0 answers
51 views
How to fix issue in the Salesforce FSL mobile app reading files
I’m developing a function that stores files while the mobile device is connected to a network, and retrieves them later when the device is in Airplane mode or offline. The files—PDF, JPG, MP4, etc.—...
0 votes
0 answers
50 views
Has anyone else used the RELATED_LIST_LIMIT_OVERRIDES custom attribute in Salesforce Mobile for IOS?
Here is an article for more context of my question: https://help.salesforce.com/s/articleView?id=000396090&type=1 In field service mobile, I'm running into an issue where related lists only show ...
0 votes
0 answers
23 views
Optimizer Behavior When Using a Territory Without Assigned Technicians
everyone! I’m configuring the Field Service Optimizer and I’d like to understand its behavior in a specific scenario. If I set a territory in the Optimizer that has no assigned technicians, what ...
0 votes
2 answers
135 views
Field Service Mobile - LWC issue, record not being created on rare occassion
We have an LWC in a Field Service Mobile (FSM) app that creates a Case record via the createRecord LDS method. Once the promise returns its result, a 2nd record 'Case Details' is created, which looks ...
- 11
0 votes
0 answers
53 views
Do not show same day slots- salesforce scheduler
We are implementing salesforce scheduler in a guest community for scheduling appointments. We are using flows that comes with the salesforce scheduler. However, if we want to show available time slots ...
- 25
0 votes
0 answers
35 views
How can we have weekly capacity for internal Service Resource?
We want to have a field on Service Resource object to define weekly capacity for each resource. How can we incorporate this logic of weekly capacity through Work Rule in Scheduling Policy, as we need ...
- 1,009
0 votes
2 answers
535 views
How to use Custom Labels in FSL Mobile Flows
I've been transforming hard-coded text from Field Service Mobile Flows into Custom Labels for our translation efforts. I know you can't apply the Custom Labels directly on any Display Text component ...
0 votes
1 answer
280 views
Field Service: How to get the Designated Work option to show on Time Slots?
I am trying to set up designated work time slots on an Operating Hours object. A time slot should be able to be marked as a designed work type by right-clicking on it and selecting one of the options ...
- 3,471
0 votes
1 answer
483 views
How to add LWC Global action in FSL
I wanted to add a global action in FSL app from where LWC will be called. I used this solution LWC Global action using Aura component wherein I called my LWC from aura, but it is not visible in FSL ...
0 votes
0 answers
248 views
Formula validation on Field service lightning mobile app
I am trying to validate a number field on the FSL app which should accept only 10 digits and check for the format of mobile numbers like '1234567890' or '(123) 456-7890'. Following all the rules and ...
- 1
0 votes
1 answer
284 views
Enable Field Service bundling features in Developer Edition org
I am attempting to try out the bundling features available in Field Service Lightning. As part of this, I am following the steps outlined in the below support documentation. https://help.salesforce....
