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I am in Office 365, and I can see that the number of active users in Office 365 is 5, there's no deleted users, nothing. When I go to SharePoint administration, I can see in user profiles that the number of profiles is 10, how can that be?

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If you look at the list of accounts: Admin Center | SharePoint | User Profiles | Manage User Profiles you will see that there are additional System Accounts like those for support that also have access and create profiles.

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  • thank you Matthew, how can I see these. I typed in the search box: system, and it didn't get anyone. Commented Dec 17, 2015 at 22:17
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    Try Searching for "I" or "support". Commented Dec 18, 2015 at 13:27

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