Questions tagged [bug-report]
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39 questions
0 votes
6 answers
269 views
How can testability help in identifying and fixing bugs before they are integrated into the system?
Loose coupling promotes testability because it allows components to be tested in isolation without having to test the entire system. This can help to reduce the risk of introducing new bugs by making ...
- 1
1 vote
1 answer
134 views
What is a professional format for blackbox debugging someone else’s app and submitting a report to them?
The idea is that if an app I like periodically has noticeable bugs or issues, and it’s commercial, not open source (in this case, AirBNB, but I feel this way often towards many apps), I would like to ...
- 167
55 votes
14 answers
8k views
Why are reproduction steps helpful for fixing software bugs?
Our company have a support team and a dev team. We require reproduction steps on every bug report, however sometimes the support team submit reports without and become frustrated when dev close them ...
- 535
0 votes
2 answers
227 views
How to automatically triage production runtime errors before creating Jira issues?
How do "you" handle runtime incidents (say, a null-pointer exception, or an API input data validation failure) so that you (a) don't miss any, and (b) aren't spammed by duplicates? Are you doing log ...
- 447
2 votes
3 answers
775 views
Process For Closing Unsolvable Help Desk Tickets
Sometimes, on an IT helpdesk, you have tickets with a few shared characteristics. They're low priority--just minor annoyances to user They're extremely hard to reproduce for testing You've exhausted ...
- 29
4 votes
1 answer
260 views
How to get bug reports without inconveniencing the user
We have a piece of code that looks something like that: std::vector<int> computeGlobalResult() { auto globalResult = std::vector<int>{}; while (myCollection.size() < 100) ...
- 382
3 votes
1 answer
1k views
Informing Users of Outstanding Bugs
What is the best way to inform users that there has been a bug found in some software they used? For example, let's say a user finds a bug in some software and reports it to the development team who ...
- 141
-7 votes
1 answer
426 views
Is it better to track bugs in lists (e.g. github issues, redmine) or in kanban boards (e.g. jira, trello)? [closed]
I need to decide on a bug tracking solution for our small dev team of 4 developers working on a web-based SaaS tool. There is plenty of products out there to use but one major difference seems to be ...
- 111
-1 votes
4 answers
159 views
Identifying code from bug reports
Imagine this scenario: You are relatively new to a very large codebase for a GUI application. A bug report comes in. Since it is a GUI, the report is not expressed in terms relating to functions or ...
- 165
0 votes
4 answers
2k views
Are “Hard to find bugs” the responsibility of the developer or the tester?
May be it seems an open question (or non-constructive according to stackoverflow standards) .... but I am asking if there's something rigid according to Software process standards addressing this ...
- 241
4 votes
3 answers
241 views
Advantages of closing abandoned bugs
I noticed Wine has a policy: Why has my bug been marked as ABANDONED? A bug report is marked as abandoned after a long period of inactivity. You will have been asked to update the current ...
- 49
0 votes
1 answer
130 views
Who should I submit a bug to when two vendor libraries collide?
I found a bug. Yay for me. The bug is such a mix of technologies I am not sure who I should submit the bug to. The bug is a mix of Adobe Experience Manager and Angular Materials. Neither is really ...
- 133
49 votes
15 answers
8k views
Almost every reported bug is a high-priority bug [closed]
I have noticed a pattern while working on several software projects: the big majority of the bugs reported had a high/very-high priority. I asked some colleagues about why this may be happening, and ...
- 1,030
81 votes
12 answers
13k views
How to respond to a rude bug report?
I just received a quite rude bug report. The user basically says that we're doing it all wrong using capital letters here and there, although he's in fact just pointing at one bug. On one hand, I ...
- 957
0 votes
2 answers
120 views
What is the customary way of sharing a code snippet to illustrate a reported bug on GitHub?
I reported a bug on GitHub, now I'm asked for files, but there's no way to attach them to the raised issue (e.g. on Launchpad you can attach file to a bug report, but on GitHub there's only option to ...
- 103