I'm working on a Support Ticket system with AppMaker and was wondering if there was a way to create tickets from emails. For example, if I connected our support email to AppMaker and it captures the sender, subject and body of the email to create the new ticket record. I have been doing some research but can't seem to find what I'm looking for...
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- If you already have the info in appmaker, use the client api to achieve this task. developers.google.com/appmaker/scripting/api/client#RecordMorfinismo– Morfinismo2018-09-11 03:14:08 +00:00Commented Sep 11, 2018 at 3:14
- the point is that the info is in the mail, as I understand the question, and I have the same problem... I want the info outside from appmaker being stored in appmaker...OpenStove– OpenStove2019-03-07 16:06:21 +00:00Commented Mar 7, 2019 at 16:06
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1 Answer
The best answer I found is described here:
Google gmail script that triggers on incoming email
However, this requires to setup incoming mails in a special label, and then scan that folder every few minutes to detect incoming tickets. Might work for you if you can live with the delays. I'd really prefer a incoming email trigger for gmail, but that does not seem to exist :(
