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In the Settings app, I have used Accounts > Your accounts to remove a Microsoft account ([email protected]).

In Settings > Accounts > Passkeys, I still have one passkey which matches this account ([email protected]). I have no other passkeys.

When I sign in to microsoft.com, Edge suggests I use this passkey. But then it says "Something went wrong. There was a problem signing in with your passkey."

However, if I try to delete the passkey from the Passkey settings page, it says "This passkey can't be deleted because it's required to sign in to this device".

How do I delete the broken passkey?

Note, the second error message is wrong. Settings > Accounts confirms I am using a Local Account to sign in to my device.

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  • Windows 11 Pro
  • x64-based processor
  • Version 25H2
  • OS build 26200.8037
  • Windows Feature Experience Pack 1000.26100.300.0
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2 Answers 2

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Create and save a passkey for your Microsoft account, following the official instructions.

Make sure this passkey is saved to "Windows device" / Windows Hello. If it suggests saving to something else, like Microsoft Password Manager, click the Change button.

I found this automatically replaced the broken passkey, with a working passkey. If you want, you could then delete the working passkey from your PC and your Microsoft account.

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    Downvotes without comment should be forbidden on reasonable answers. And the downvoter should be ashamed. Commented 12 hours ago
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    @cachius - Downvote was issued because the answer without the link is incomplete. Screenshots are very helpful. I could go to the effort of improving the answer, but after the personal attack, I don’t feel like it. Commented 8 hours ago
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    Most users in my opinion are not willing to spend 10 minutes writing an answer, and they are disappointed, that were not like Reddit where incorrect responses are considered helpful. I am not saying this answer is incorrect or inaccurate, but in my experience, very few people care about quality. Commented 8 hours ago
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You can delete all passkeys together with Windows Hello's PIN, fingerprint and face data using

certutil.exe -DeleteHelloContainer -v

and signing out.

It will list deleted passkeys one by one. You'll loose the aforementioned biometric and PIN data also used for passwordless sign-in to Windows. On business devices you might be required to enter them again at next login. Or you just want that yourself to re-gain that option.

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