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I have a Samsung Galaxy running the latest version on android, the mobile had a lot of annoying popups, so I took a full back up of my phone on Google Drive where I got 2 TB of storage. and I specifically went to WhatsApp and I did a full backup which went successfully. So I thought I am fine now and I have all the backup on google drive and google photos.

I did a factory reset for my Phone, and on startup I chose to restore from Cloud and I login to my google account. now all my apps were restored, including WhatsApp. But when I open my WhatsApp and I confirm my mobile number, WhatsApp shows that it is looking for Backups and it found the backup I did earlier today. But when I chose to restore from this backup, i am prompted to enter a password. First, I thought this need to be my google account password, but the login failed, I also tried the old phone pin code, and it did not work either. so what is this password? As i remember I were not asked to enter a password when using WhatsApp and when I backup it? so can anyone help? how i can restore my WhatsApp backup on google drive? without this password? or what is this password?

Thanks

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Thats just end-to-end encrypted backup feature. If you enabled this while backing up, it requires a password or a 64-digit encryption key that you set at the time. Unfortunately, without that password, the backup on Google Drive can't be restored. Neither your Google account password nor your phone’s PIN will work here, and WhatsApp doesn’t store this password either.

If you don’t remember setting one, it’s possible it was enabled accidentally. Unfortunately, without the password, there’s no way to access that backup.

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