We're encountering a perplexing issue in our Production Environment regarding a Picklist named "Workflow Step." Specifically, within a Record Type titled "System Issue," the default value for Workflow Step is set to "Assessing."
Here's the crux of the problem: When navigating to a Case and selecting "New" to create a record under the System Issue Record Type, the edit page correctly displays Workflow Step defaulted to "Assessing."
However, we have a self-lookup field on Case labeled "Parent System Issue." In a scenario where we're creating a new Parent System Issue from an existing Case, the Workflow Step field fails to default to "Assessing" when selecting "New Case" and then opting for the System Issue Record Type.
This inconsistency is puzzling, especially since it occurs for the same user in different contexts. We're currently at a loss as to where to begin troubleshooting. Any guidance on what aspects to investigate would be greatly appreciated.
