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80 questions
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-1 votes
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Connection error while loading a VF page which has an IFrame embedded with external site, what would be the reason, yes I added CSP trusted site, session settings. Where Vf page opens up external url. ...
Karthi Mani's user avatar
  • 1
0 votes
1 answer
172 views

I’m experiencing some issues with the "Unable to obtain exclusive access" error when agents send an email to a Contact (which is linked to the Case’s Account). To replicate this error in a ...
Vinicius Nanini's user avatar
  • 1
0 votes
1 answer
213 views

I have set up a webhook in an external system to send data to my salesforce sandbox. My sandbox is getting the webhook payload but its encrypted. This is my Apex Class @RestResource(urlMapping='/...
sfNewbie's user avatar
  • 13
0 votes
0 answers
344 views

Does OmniStudio require Financial Services Cloud or can you use it with Service Cloud?
Brian David Berman's user avatar
  • 101
1 vote
0 answers
58 views

We're encountering a perplexing issue in our Production Environment regarding a Picklist named "Workflow Step." Specifically, within a Record Type titled "System Issue," the ...
Somya Tiwari's user avatar
  • 300
0 votes
1 answer
81 views

I am new to Salesforce Service, I would like to generate a report or a SOQL query to retrieve all record types, with their corresponding reason and subreasons. All the queues with notification steps ...
Ângelo Rigo's user avatar
  • 135
1 vote
1 answer
4k views

I wanted to know if there is any way in Salesforce to check if "Salesforce Express Connect" is being used. Currently, I am not sure if we can check anywhere in Salesforce org to confirm if &...
user36778's user avatar
  • 666
0 votes
1 answer
132 views

I have a 2 email action on the case object and for both of them I have "To Address" pre-defined but sending an email from the 1 email action then it is populating the correct "To ...
Rajat Khatri's user avatar
  • 1
0 votes
1 answer
2k views

I have created an Einstein chat bot and hosted it on Salesforce communities along with the 'snippet script'. By using it, I'm mapping the pre chat fields with the Contact & Case objects and ...
Rv1's user avatar
  • 766
0 votes
1 answer
82 views

I have created the below validation rule but when saving it shows Error: Syntax error. Found ')' Can someone help me identify what I am missing OR( AND( $User.Full_Name__c <> "Case Guest ...
Amanda Green's user avatar
  • 19
0 votes
1 answer
171 views

Tried using Sensitive Data Rules but did not work. https://help.salesforce.com/s/articleView?id=sf.messaging_block_sensitive_data.htm&type=5
Naveen's user avatar
  • 1
0 votes
2 answers
294 views

I want to hide "Milestone" header from Milestone time tracker .Is there a way to do it .
user75937's user avatar
  • 309
3 votes
1 answer
4k views

I'm currently using Einstein Bots to make the user interact with the bot through Slack. Is there a way to make an Einstein Bot automatically end the chat session if customer is idle, or end the ...
Arief Gunawan Tjiptorahardja's user avatar
  • 109
0 votes
1 answer
749 views

Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
Arief Gunawan Tjiptorahardja's user avatar
  • 109
0 votes
0 answers
520 views

in the queue have five users waiting, but the query doesn't work, WHY?
Arthur Almeida's user avatar
  • 119

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