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Questions tagged [embedded-services]

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48 questions
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1 vote
1 answer
529 views

I’ve been trying to embed an embedded service deployment (Agentforce Chatbot Agent) (https://qu1742871008014.my.site.com/) (SDO) into a WordPress iframe, but I’m getting this CSP error: Refused to ...
Steven Ha's user avatar
  • 11
1 vote
0 answers
146 views

I have created an Einstein Bot. Its preview works as expected in Bot Builder. Then I have added it to Community as Embedded Service Deployment but It is not opening up. What are the steps we are ...
Akshat's user avatar
  • 710
0 votes
1 answer
144 views

Per metadata api coverage report, https://developer.salesforce.com/docs/metadata-coverage/62 EmbeddedServiceBranding is supported by Metadata API and source tracking. However, when we execute command ...
Patlatus's user avatar
  • 18.8k
2 votes
0 answers
41 views

Is it possible to operate a three-way chat in Salesforce? We offer intermediary services between customers - they do not have user accounts Sometimes customers need to communicate with each other in ...
Salawa's user avatar
  • 23
0 votes
1 answer
190 views

The following error happens when we try to create embedded service messaging deployment on a scratch org An internal server error has occurred Error ID: 1163693033-53404 (-2018116553) Why does it ...
Patlatus's user avatar
  • 18.8k
1 vote
1 answer
2k views

I created a embedded service config for a chatbot using a messaging channel, I am trying to package it (org depended package). I had to include 'customSite, 'Network', and 'StaticResource' metadata ...
user130667's user avatar
  • 41
0 votes
1 answer
823 views

We have a working chatbot that is set to have a pre-chat form gather the customers name and email. This form is configured through the standard pre-chat form option in the Embedded Service Deployment. ...
Patrick Farrell's user avatar
  • 1
0 votes
0 answers
349 views

We've been using the Service cloud chat (Embedded service deployment) since january withouth any issues. However since this week we've notice styling is missing which breaks the UI of the chat (big ...
joren's user avatar
  • 1
1 vote
1 answer
285 views

When a user abandons a chat request, a case is still getting created. Here is an example timeline: Chat requested at 08:36:37 (LiveChatTranscript.RequestTime) Chat abandoned by visitor 30 seconds ...
Jason Clark's user avatar
  • 12.6k
-1 votes
2 answers
985 views

I'm trying to customize my embedded service offline service, instead of showing the form to create an offline case, I want to change it to a text and a button to redirect. So far (before using ...
Jorge Silva's user avatar
  • 1
0 votes
0 answers
648 views

When I try to deploy my bot I have this error: EmbeddedServiceConfig/chat_test.EmbeddedServiceConfig -- Error: In field: U#745.cff (CustomLabel) - no CustomLabel named ...
Vincenzo Picarelli's user avatar
  • 1
0 votes
0 answers
39 views

sessionStorage and localStorage are behaving odd with Locker service. It is automatically enabled and something I cannot turn off unless I resort back to API version 39. The locker sevice ...
Matthew Metros's user avatar
  • 1,347
0 votes
1 answer
178 views

I inserted an embedded service deployment into an external site that launches a flow. I have a picklist field that my "support Site Guest User" cannot seem to fill in for the flow. Here is ...
Matthew Metros's user avatar
  • 1,347
2 votes
1 answer
2k views

We are deploying Salesforce chat with Embedded Service deployments. Currently when users without access to SFDC view the chat, all of the Salesforce images show up as broken. Below is an example of a ...
Matthew Metros's user avatar
  • 1,347
0 votes
0 answers
263 views

We are trying to embed Salesforce Chat into our Angular based application. To do this, we got the embedded code snippets (Chat Code Snippet and Meta Tag Code Snippet) from Salesforce Setup, under ...
Vasanth Subramanian's user avatar
  • 61

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