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Questions tagged [pre-chat]

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82 questions
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I'm building a custom Pre-chat form for Enhanced Chat (Messaging for In-app and Web). I'm following the example in the documentation almost exactly. This uses the lightningSnapin__MessagingPreChat ...
Jason Clark's user avatar
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1 answer
171 views

I wanted to identify customer's details like their device and their location and sent the details to the agents during a chat. Is that possible in advanced Chat - MIAW?
Debasmita's user avatar
  • 13
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1 answer
285 views

I'm seeking a way to implement validation for the "Phone" field within the standard Pre-Chat form. While I've successfully added a 10-digit validation rule to the "Phone" field on ...
Dave's user avatar
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1 answer
823 views

We have a working chatbot that is set to have a pre-chat form gather the customers name and email. This form is configured through the standard pre-chat form option in the Embedded Service Deployment. ...
Patrick Farrell's user avatar
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1 answer
2k views

I have created an Einstein chat bot and hosted it on Salesforce communities along with the 'snippet script'. By using it, I'm mapping the pre chat fields with the Contact & Case objects and ...
Rv1's user avatar
  • 766
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1 answer
330 views

In Omni-Channel, we want to change the details for the incoming chat request. We want to show the Contact details, Location, etc. instead of what is shown right now.
Muskan Agarwal's user avatar
  • 43
2 votes
0 answers
406 views

I have created a Lightning Web Component to be used as pre-chat. When I test the Embedded Service Deployment, the SLDS styles are not being applied. I understand that this is now living on an external ...
Matthew Metros's user avatar
  • 1,347
0 votes
1 answer
567 views

I am developing Salesforce chatbot in Android using JavaScript file. I am using Webview to load the content and it shows Chat with an Expert button. When I clicking on this button prechat page coming ...
R15's user avatar
  • 61
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0 answers
322 views

I am setting up prechat form on salesforce live agent and couldn't find any date fields. I have created a text formula field and it is not on available list of fields while configuring prechat form. ...
Rupa's user avatar
  • 15
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0 answers
297 views

When i request chat, the live chat transcript shows status as 'Blocked'. What will be the solution for this?
Vinothini Murugesh's user avatar
  • 13
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0 answers
224 views

I am using salesforce embedded service chat and when a community user chats with an agent and when the agent clicks on the "End chat" button from Service console app, it is throwing this ...
Arzad's user avatar
  • 95
1 vote
0 answers
456 views

I am not using a Prechat form would that automatically avoid case/contact creation while chat If not then what to do to avoid it using ExtraPreChatInfo & ExtraPreChatDetails.What is the meaning of ...
Varun's user avatar
  • 41
0 votes
1 answer
349 views

I am working on Embedded Service SDK for Android. I want to pass some field values to agent before chat, but I don't want to popup a pre-chat page, because all field value passed to agent is by ...
Jacktar Liu's user avatar
  • 1
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1 answer
2k views

Where I edit the text of the waiting chat window, as shown in the image below? The priority is to change the informational text but if you can change the text of the button and the window title it ...
Diego Damasceno's user avatar
  • 47
1 vote
0 answers
517 views

We currently have a visual force page for a custom chat solution. In this solution we use hidden fields to pass parameters from the .com site where the chat is hosted to salesforce. Specifically ...
Patrick LaFonte's user avatar
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