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Questions tagged [gdpr]

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35 questions
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0 votes
1 answer
91 views

We are using 'MarketingCloudSDK' version '8.1.5' in our Android app, and we realized that even after disabling the analytics, the logs indicate that Salesforce is still sending events. We are ...
Oscar's user avatar
  • 3
1 vote
0 answers
377 views

We have discovered that some unsubscribed customers are still receiving commercial emails when they shouldn't do as they have unsubscribed prior to the emails we're sending, some of them as early as ...
Diana's user avatar
  • 11
0 votes
1 answer
57 views

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
ambra2080's user avatar
  • 1
2 votes
1 answer
313 views

We are using Workbench for data manipulation. Right now I'm checking the tool in terms of data privacy but unfortunately there is no reals statement from Workbench. So my question is: Does Workbench ...
Marc's user avatar
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0 votes
1 answer
203 views

Working on the following module based on GDPR module https://help.salesforce.com/s/articleView?id=release-notes.rn_c360_privacy_rtbf.htm&type=5&release=232 (Delete Customer Data with Right to ...
stuart Johnson's user avatar
  • 11
1 vote
1 answer
298 views

As we know, Salesforce is expanding the data model for Consent Management and Individual is one of the key objects here. Do you have any recommended approach on how to create and link Individual to ...
Tom1336's user avatar
  • 21
1 vote
1 answer
951 views

I have a requirement where a customer will export their case data however, they also want to remove/mask any PII data from the case export. All that I have read on this topic is platform encryption or ...
Praful Gupta's user avatar
  • 11
2 votes
0 answers
584 views

we're in process of building a public website(No login) based on Lightning community We're planning to use google analytics(GA) in our website and also try to be GDPR/PECR compliant. As per regulation,...
sfdc_Qrius's user avatar
  • 493
0 votes
2 answers
439 views

Our customer has asked for something I have doubts about. They would like to communicate with some of their recipients with a message of transactional nature (e.g. something like an order ...
Disasterkid's user avatar
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0 votes
1 answer
56 views

Is there a way/place/functionality where you can verify if a customer already opted out to delete the data from Salesforce? to avoid recreating it again. Example: a Lead requests that his data is ...
Calin Bostan's user avatar
  • 121
1 vote
2 answers
15k views

I'm trying to condense this validation rule formula: OR( CONTAINS( Email , "[email protected]"),CONTAINS( Email , "[email protected]") I want to use || logic but I'm receiving this error: Do I ...
Nivi's user avatar
  • 107
0 votes
1 answer
104 views

When updating contacts/leads I'd like to be able to check against a list of 10 (and growing) emails. If the record being updated/created matches one of the emails on the list, I want to throw a ...
Nivi's user avatar
  • 107
3 votes
1 answer
628 views

I would like to honor the GDPR customer request : I do not want Marketing Cloud to track my messaging and online behavior. For that and according to the documentation here : https://help....
zeljazouli's user avatar
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1 vote
0 answers
138 views

I'd like to set up validation rule logic so that if Data Loader loads or updates a contact with the same email as an Individual with 'shouldForget' checked (on the Individual record), then throw an ...
Nivi's user avatar
  • 107
3 votes
1 answer
77 views

In order to comply with GDPR rules and regulations, I've enabled the 'Individual' object in our org to store individual's privacy preferences. Our main use case is to prevent any type of Data Loader ...
Nivi's user avatar
  • 107

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