Questions tagged [customer-relations]
The customer-relations tag has no summary.
55 questions
0 votes
3 answers
149 views
Strategy & Architectural Decision: Customer data migration between two companies
Asked this originally here, and didn't receive any answer so far, hence posting here too. Let's say company A acquired company B in a certain region. This means, A and B were competitors in that ...
- 119
-4 votes
1 answer
77 views
Should you show your Database Model to the customer? [closed]
As a software architect/product lead/project manager etc., should you run your database model by your customer? Is it common practice to show that model to have their opinion, or should they trust ...
2 votes
2 answers
3k views
How to respond to a customer when their bug can't be reproduced
A customer has reported a bug that neither them nor us have been able to reproduce. This is the only report of this bug happening so far. We've spent a lot of time trying to replicate the issue (...
1 vote
2 answers
228 views
Should i accept that a client adds changes to sourcecode on an ongoing development?
I'm currently in a situation (i'm a technical lead) where the client has modified on his own the source code, and i'm being told to accept the changes and keep working on that version. Technically he ...
- 53
12 votes
5 answers
18k views
How to communicate a SWAG estimate
I support a large enterprise software project which frequently receives enhancement requests from our customer. The customer will only pay for the work up front in fixed-price contracts. We provide a ...
0 votes
2 answers
344 views
User, Customer, Company Relationship
Is there anyone who can explain the relationship between customer, users, and the company ? As far as I understand, the product is used by the users, and before that product is designed, the users ...
- 239
-2 votes
1 answer
227 views
How would the customer edit the website you've sold to him?
I am pretty sure that in one month, I can create a website semi to professional with really good design, functionality and security. I have made quite a few researches and I have found websites where ...
- 109
5 votes
7 answers
3k views
Who should handle customer support within an Agile team?
We currently have a maintenance role within our team which the developers on our team rotate each 2 week sprint. This consists of: Responding to user bug reports & creating stories/issues for ...
- 476
5 votes
4 answers
645 views
My customers are responsible for testing, what do I need to take over that responsibility?
I work in a small contracting firm doing small custom projects. We have this continual problem where the customer wants to be responsible for testing the final build to save some money. Most of the ...
- 645
5 votes
4 answers
920 views
How does a sole developer answer the 'knowledge transfer' question?
I am a sole developer responding to a Request for Quote. The project is significant, and will take me more than 6 months to complete, (if I am the successful bidder). One of the questions that I ...
- 175
1 vote
1 answer
198 views
Handling customer issues/bugs in enterprise application?
I was wondering how you handle issues like that in your company. Usually when something goes wrong at a customer he needs to: Submit the issue he encountered Add logs / configuration data Suddenly ...
- 191
5 votes
2 answers
241 views
How to deal with a project with long intervals between new development?
I have multiple projects that I am involved in, and for one of those I have worked for 2 years and delivered a piece of software that is being used in production at customer site. Everything went ...
- 159
8 votes
6 answers
972 views
condensing business requirements into technical specs [closed]
I work in the IT function at a large retailer and we have just started a project with the business to redesign a key system for our Website. The business users know they want to update the system ...
- 1,399
0 votes
2 answers
5k views
Process of handing over source code to a customer [closed]
Should I just copy the project files to him? Should I sit and explain the code to him ? If so, up to which level of details? Or do I just tell him where everything is within the solution and not how ...
- 111
81 votes
12 answers
13k views
How to respond to a rude bug report?
I just received a quite rude bug report. The user basically says that we're doing it all wrong using capital letters here and there, although he's in fact just pointing at one bug. On one hand, I ...
- 957